ProLiant Servers (ML,DL,SL)

Memory configuration in DL380 Gen9 with two E5-2640 v4 cpus

 
JosuP
Collector

Memory configuration in DL380 Gen9 with two E5-2640 v4 cpus

Hi,

I've a problem with my server.
I've  DL380 Gen9 with two sockets (Xeon E5-2640 v4).
Now I'm trying to expend the memory ( 8 * 16GB = 128 >>> 192 GB) with 14 x 32 GB bars.

I've tried the configuration from HPE Server Memory Configurator | Hewlett Packard Enterprise

 

 

But not run:

 

 

 

Thanks very much!

 

3 REPLIES 3
Suman_1978
HPE Pro

Re: Memory configuration in DL380 Gen9 with two E5-2640 v4 cpus

Hi,

Its an indication that either Memory or Processor or the System Board slots are faulty.

Try these memory from socket 7,8,9 into different slots and see if problem follows memory or slots.

Also see if your server needs a firmware update.

Thank You!
https://support.hpe.com/hpesc/public/home


I work for HPE

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JosuP
Collector

Re: Memory configuration in DL380 Gen9 with two E5-2640 v4 cpus

Hi,

Yesterday I did different tests checking in other banks that the modules worked correctly.
Finally I have changed the recommended configuration, using empty ports 6 and leaving ports 8 and 9 free. In 7, the 16GB module is still connected in failure, but in this way I lose only 16 + 16GB.

The only thing that now I have unbalanced memory between CPU's.

Yesterday I applied the SPP 2019.09.0 because the last one I downloaded (2020.09.1) was not compatible with Gen9.

Thanks

SanjeevGoyal
HPE Pro

Re: Memory configuration in DL380 Gen9 with two E5-2640 v4 cpus

Hello,

 

You can follow the below SPP.

 

Service Pack for ProLiant 2020.09.1(8 Apr 2021)

 

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_1ea706f3a83147309158a699b2


I am a HPE Employee

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