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Microserver Gen8 start fail

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akmorp
Advisor

Microserver Gen8 start fail

Start the server stops on "Processor initialization in Progress" (pic). In the "iLO" shows (pic).

25 REPLIES
Torsten.
Acclaimed Contributor

Re: Microserver Gen8 start fail

There is no BIOS found!

You could try to set the maintenance switch to clear nvram first and check ilo again. Maybe the board is bad now.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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akmorp
Advisor

Re: Microserver Gen8 start fail

Nothing has changed. The same situation. How to update the firmware and where to download?
Torsten.
Acclaimed Contributor

Re: Microserver Gen8 start fail

You could try to get the BIOS for windows from web, extract it and update from ILO (maybe you need to update ILO before to have this available. Without a valid BIOS you cannot boot ...

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
akmorp
Advisor

Re: Microserver Gen8 start fail

I update iLO to 1.50 version. How to update BIOS from iLO now?
akmorp
Advisor

Re: Microserver Gen8 start fail

The last firmware update attempt was not successful. Ready for the next update.
CPQJ0612.B69
CPQSRVR2.CPU
Oscar A. Perez
Honored Contributor

Re: Microserver Gen8 start fail

Downgrade to 1.40 or 1.32, clear the browser cache and try again.




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akmorp
Advisor

Re: Microserver Gen8 start fail

In version 1.40 nothing has changed. The same situation with firmware update - The last firmware update attempt was not successful. Ready for the next update.
Torsten.
Acclaimed Contributor

Re: Microserver Gen8 start fail

Since both BIOS ROMs are bad, I assume the systemboard is bad and needs replacement.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
akmorp
Advisor

Re: Microserver Gen8 start fail

In version 1.32 nothing has changed. The same situation with firmware update - The last firmware update attempt was not successful. Ready for the next update.
akmorp
Advisor

Re: Microserver Gen8 start fail

May be there are some solutions to this problem, in addition to the replacement systemboard?
akmorp
Advisor

Re: Microserver Gen8 start fail

In version 1.40 and 1.32, older bios, nothing has changed. The same situation with firmware update - The last firmware update attempt was not successful. Ready for the next update.
Jimmy Vance
HPE Pro

Re: Microserver Gen8 start fail


akmorp wrote:
May be there are some solutions to this problem, in addition to the replacement systemboard?

Download the ROMpaq version of the firmware update. This will make a bootable USB key. This method will usually recover from an update failure

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5387585&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_a21cee44c55643598fb2f52bc2%257CswEnvOID%253D4064%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

 

 




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Torsten.
Acclaimed Contributor

Re: Microserver Gen8 start fail

If you look at the 2 screenshots above, you will the the system hung just while begin of POST and no BIOS available at all (even no backup). So I don't think you can recover from this situation ... unless with a new board.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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akmorp
Advisor

Re: Microserver Gen8 start fail

ROMPaq with bootable USB key not help. In screenshot above - server stops on "Processor initialization in Progress" - boot not started. Boot order in iLO not changed - One time boot order cannot be changed during POST.
Jimmy Vance
HPE Pro

Re: Microserver Gen8 start fail

Did you try setting switch 6 on to reset NVRAM? If so what did the screen display during this process?




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akmorp
Advisor

Re: Microserver Gen8 start fail

With switch 6 on, on screen the same, IP iLO: unknown, but i connect to iLO.
Update firmware need to make the switch 6 is on position?
akmorp
Advisor

Re: Microserver Gen8 start fail

In iLO 1.22 not possible update BIOS.
akmorp
Advisor

Re: Microserver Gen8 start fail

iLO 1.40, 1.50 with switch 6 on - The last firmware update attempt was not successful. Ready for the next update.
On screen - Processor initialization in Progress.
Torsten.
Acclaimed Contributor

Re: Microserver Gen8 start fail

NVRAM reset will not work, because it doesn't boot to the stage needed - the box is bricked.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Jimmy Vance
HPE Pro

Re: Microserver Gen8 start fail

Torsten may be correct and the box is bricked.  Normally when they are bricked, they don't make it into the graphical POST process, they usually hang on the 1st text screen where the percentege is displayed as a number.

 

I think your only option at this point is to call support




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akmorp
Advisor

Re: Microserver Gen8 start fail

iLO 1.30 and switch 6 off (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.32 and switch 6 off (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.40 and switch 6 off (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)
------------------------------------------------
iLO 1.30 and switch 6 on (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.32 and switch 6 on (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.40 and switch 6 on (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)


In all cases, the behavior is the same in iLO:
The last firmware update attempt was not successful. Ready for the next update.
And boot process is stopped - Processor initialization in Progress.

akmorp
Advisor

Re: Microserver Gen8 start fail

iLO 1.30 and switch 6 off (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.32 and switch 6 off (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.40 and switch 6 off (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)
------------------------------------------------
iLO 1.30 and switch 6 on (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.32 and switch 6 on (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)

iLO 1.40 and switch 6 on (default):
BIOS is one file (for windows):
1. Version:2013.04.02 (24 Jun 2013)
2. Version:2013.08.24 (14 Aug 2013)
3. Version:2013.11.09 (21 Feb 2014)
BIOS is two files (ROMPaq):
4. Version:2013.04.02 (A) (24 Jun 2013)
5. Version:2013.08.24 (A) (14 Aug 2013)
6. Version:2013.11.09 (A) (21 Feb 2014)


In all cases, the behavior is the same in iLO:
The last firmware update attempt was not successful. Ready for the next update.
And boot process is stopped - Processor initialization in Progress.
Torsten.
Acclaimed Contributor

Re: Microserver Gen8 start fail

Some explanation.

 

The system has a redundant ROM, this means 2 locations for storing the BIOS.

 

You have an active ROM used for booting and a backup ROM. If you update the BIOS, the new version will be written into the backup location and the backup becomes active, the active becomes backup. If the system detects a problem with the active, it switches to the backup. You can force this action either from BIOS itself (RBSU) or by setting the maintenance switches 1, 5, 6.

 

But if both ROMs are failed, your system cannot boot at all - bricked.

see

http://h30499.www3.hp.com/hpeb/attachments/hpeb/itrc-264/143374/2/microserver.jpg

 

This system is even unable to write a new version from ILO update feature, so there is something really wrong with the board that can't be repaired that way.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
akmorp
Advisor
Solution

Re: Microserver Gen8 start fail

I have found the solution.
Remove the battery and start server without it. After a couple of seconds the processor is initialized and the server is started in normal mode.

Thanks Torsten, Jimmy Vance and Oscar A. Perez for the help and participation.
Sorry for my English (Google Translate).