Missing drivers to HP DL160 G9

[melelhov88]

Hi guys,

I'm using HP DL160 G9 server with Matrox F2408 extenstion card. I had a problem with USB ports connected to Matrox box. After some time the USB ports were freezing and showed error Code 24 ("This device is not present, is not working properly or does not have all its drivers installed"). Normally, after restart it was working properly for longer time and then after 7-10 days it froze again.

I have checked that I was missing these drivers:

Base System Device PCI\VEN_8086&DEV_6F1D&SUBSYS_21EA103C&REV_01\3&103A9D54&0&80 
Base System Device PCI\VEN_8086&DEV_6F25&SUBSYS_21EA103C&REV_01\3&11583659&0&25 
Performance Counters PCI\VEN_8086&DEV_6F34&SUBSYS_21EA103C&REV_01\3&103A9D54&0&81 
Base System Device PCI\VEN_8086&DEV_6F76&SUBSYS_00000000&REV_01\3&103A9D54&0&5B 
Base System Device PCI\VEN_8086&DEV_6F9C&SUBSYS_21EA103C&REV_01\3&103A9D54&0&F4 
Base System Device PCI\VEN_8086&DEV_6FAF&SUBSYS_00000000&REV_01\3&103A9D54&0&9F 
Base System Device PCI\VEN_8086&DEV_6FB7&SUBSYS_21EA103C&REV_01\3&103A9D54&0&AB 
Base System Device PCI\VEN_8086&DEV_6FBF&SUBSYS_00000000&REV_01\3&103A9D54&0&A7 
Base System Device PCI\VEN_8086&DEV_6FE5&SUBSYS_21EA103C&REV_01\3&103A9D54&0&65 
Base System Device PCI\VEN_8086&DEV_6F1E&SUBSYS_21EA103C&REV_01\3&103A9D54&0&85 
Base System Device PCI\VEN_8086&DEV_6F26&SUBSYS_21EA103C&REV_01\3&11583659&0&26 
Performance Counters PCI\VEN_8086&DEV_6F36&SUBSYS_21EA103C&REV_01\3&103A9D54&0&59 
Performance Counters PCI\VEN_8086&DEV_6F7D&SUBSYS_21EA103C&REV_01\3&103A9D54&0&86 
Base System Device PCI\VEN_8086&DEV_6FA0&SUBSYS_21EA103C&REV_01\3&103A9D54&0&90 
Base System Device PCI\VEN_8086&DEV_6FB0&SUBSYS_21EA103C&REV_01\3&103A9D54&0&A0 
Base System Device PCI\VEN_8086&DEV_6FB8&SUBSYS_00000000&REV_01\3&103A9D54&0&BC 
Base System Device PCI\VEN_8086&DEV_6FC0&SUBSYS_21EA103C&REV_01\3&103A9D54&0&F3 
Base System Device PCI\VEN_8086&DEV_6FF8&SUBSYS_21EA103C&REV_01\3&103A9D54&0&78 
Base System Device PCI\VEN_8086&DEV_6F1F&SUBSYS_21EA103C&REV_01\3&103A9D54&0&87 
Base System Device PCI\VEN_8086&DEV_6F27&SUBSYS_21EA103C&REV_01\3&11583659&0&27 
Performance Counters PCI\VEN_8086&DEV_6F37&SUBSYS_21EA103C&REV_01\3&103A9D54&0&5A 
Base System Device PCI\VEN_8086&DEV_6F81&SUBSYS_21EA103C&REV_01\3&103A9D54&0&58 
Base System Device PCI\VEN_8086&DEV_6FA8&SUBSYS_21EA103C&REV_01\3&103A9D54&0&98 
Base System Device PCI\VEN_8086&DEV_6FB1&SUBSYS_21EA103C&REV_01\3&103A9D54&0&A1 
Base System Device PCI\VEN_8086&DEV_6FB9&SUBSYS_00000000&REV_01\3&103A9D54&0&BD 
Base System Device PCI\VEN_8086&DEV_6FD0&SUBSYS_00000000&REV_01\3&103A9D54&0&B8 
Base System Device PCI\VEN_8086&DEV_6FF9&SUBSYS_21EA103C&REV_01\3&103A9D54&0&79 
Base System Device PCI\VEN_8086&DEV_6F20&SUBSYS_21EA103C&REV_01\3&11583659&0&20 
Base System Device PCI\VEN_8086&DEV_6F28&SUBSYS_21EA103C&REV_01\3&11583659&0&28 
Base System Device PCI\VEN_8086&DEV_6F68&SUBSYS_00000000&REV_01\3&103A9D54&0&B0 
Base System Device PCI\VEN_8086&DEV_6F88&SUBSYS_00000000&REV_01\3&103A9D54&0&F8 
Base System Device PCI\VEN_8086&DEV_6FAA&SUBSYS_21EA103C&REV_01\3&103A9D54&0&9A 
Base System Device PCI\VEN_8086&DEV_6FB2&SUBSYS_21EA103C&REV_01\3&103A9D54&0&A2 
Base System Device PCI\VEN_8086&DEV_6FBA&SUBSYS_00000000&REV_01\3&103A9D54&0&BE 
Base System Device PCI\VEN_8086&DEV_6FE0&SUBSYS_21EA103C&REV_01\3&103A9D54&0&60 
Base System Device PCI\VEN_8086&DEV_6FFC&SUBSYS_21EA103C&REV_01\3&103A9D54&0&7C
Base System Device PCI\VEN_8086&DEV_6F21&SUBSYS_21EA103C&REV_01\3&11583659&0&21 
Base System Device PCI\VEN_8086&DEV_6F29&SUBSYS_21EA103C&REV_01\3&11583659&0&29 
Base System Device PCI\VEN_8086&DEV_6F6E&SUBSYS_00000000&REV_01\3&103A9D54&0&B6 
Base System Device PCI\VEN_8086&DEV_6F8A&SUBSYS_00000000&REV_01\3&103A9D54&0&FA 
Base System Device PCI\VEN_8086&DEV_6FAB&SUBSYS_21EA103C&REV_01\3&103A9D54&0&9B 
Base System Device PCI\VEN_8086&DEV_6FB3&SUBSYS_21EA103C&REV_01\3&103A9D54&0&A3 
Base System Device PCI\VEN_8086&DEV_6FBB&SUBSYS_00000000&REV_01\3&103A9D54&0&BF 
Base System Device PCI\VEN_8086&DEV_6FE1&SUBSYS_21EA103C&REV_01\3&103A9D54&0&61 
Base System Device PCI\VEN_8086&DEV_6FFD&SUBSYS_21EA103C&REV_01\3&103A9D54&0&7D 
Base System Device PCI\VEN_8086&DEV_6F22&SUBSYS_21EA103C&REV_01\3&11583659&0&22 
Base System Device PCI\VEN_8086&DEV_6F2A&SUBSYS_21EA103C&REV_01\3&11583659&0&2A 
Base System Device PCI\VEN_8086&DEV_6F6F&SUBSYS_00000000&REV_01\3&103A9D54&0&B7 
Base System Device PCI\VEN_8086&DEV_6F98&SUBSYS_21EA103C&REV_01\3&103A9D54&0&F0 
Base System Device PCI\VEN_8086&DEV_6FAC&SUBSYS_21EA103C&REV_01\3&103A9D54&0&9C 
Base System Device PCI\VEN_8086&DEV_6FB4&SUBSYS_21EA103C&REV_01\3&103A9D54&0&A8
Base System Device PCI\VEN_8086&DEV_6FBC&SUBSYS_00000000&REV_01\3&103A9D54&0&A4 
Base System Device PCI\VEN_8086&DEV_6FE2&SUBSYS_21EA103C&REV_01\3&103A9D54&0&62 
Base System Device PCI\VEN_8086&DEV_6FFE&SUBSYS_21EA103C&REV_01\3&103A9D54&0&7E 
Base System Device PCI\VEN_8086&DEV_6F23&SUBSYS_21EA103C&REV_01\3&11583659&0&23 
System Interrupt Controller PCI\VEN_8086&DEV_6F2C&SUBSYS_21EA103C&REV_01\3&11583659&0&2C 
Base System Device PCI\VEN_8086&DEV_6F70&SUBSYS_21EA103C&REV_01\3&103A9D54&0&92 
Base System Device PCI\VEN_8086&DEV_6F99&SUBSYS_21EA103C&REV_01\3&103A9D54&0&F1 
Base System Device PCI\VEN_8086&DEV_6FAD&SUBSYS_21EA103C&REV_01\3&103A9D54&0&9D 
Base System Device PCI\VEN_8086&DEV_6FB5&SUBSYS_21EA103C&REV_01\3&103A9D54&0&A9 
Base System Device PCI\VEN_8086&DEV_6FBD&SUBSYS_00000000&REV_01\3&103A9D54&0&A5 
Base System Device PCI\VEN_8086&DEV_6FE3&SUBSYS_21EA103C&REV_01\3&103A9D54&0&63 
Base System Device PCI\VEN_8086&DEV_6F24&SUBSYS_21EA103C&REV_01\3&11583659&0&24 
Performance Counters PCI\VEN_8086&DEV_6F30&SUBSYS_21EA103C&REV_01\3&103A9D54&0&91
Base System Device PCI\VEN_8086&DEV_6F71&SUBSYS_21EA103C&REV_01\3&103A9D54&0&99 
Base System Device PCI\VEN_8086&DEV_6F9A&SUBSYS_21EA103C&REV_01\3&103A9D54&0&F2 
Base System Device PCI\VEN_8086&DEV_6FAE&SUBSYS_00000000&REV_01\3&103A9D54&0&9E 
Base System Device PCI\VEN_8086&DEV_6FB6&SUBSYS_21EA103C&REV_01\3&103A9D54&0&AA 
Base System Device PCI\VEN_8086&DEV_6FBE&SUBSYS_00000000&REV_01\3&103A9D54&0&A6
Base System Device PCI\VEN_8086&DEV_6FE4&SUBSYS_21EA103C&REV_01\3&103A9D54&0&64 

I've found that it was missing proper drivers for Inter chipset C610:

https://downloadcenter.intel.com/download/25731/Intel-Server-Chipset-Driver-for-Windows-?product=98915

After installation of this driver the errors went away.

Has anyoune had similiar issue? I wonder if it was only missing this driver or maybe it's something else?

I'm looking forward to hearing from you (any comments appreciated).

Best regards,

melelhov88

[ronissac]

Errors specific to  "Base system device" is usually related to chipset drivers.

If the errors went away after the chipset driver update, we can confirm this was the cause of the issue