Ml350 G5 - DVD disappears in Windows

[Kensy2]

hi

I got a ML350 G5 latest PSP 8.11 and latest Firmware CD 8.2 as well as latest System ROM, W2003 R2

what is happening is my DVD unit just vanishes from my computer I see not unit at all
but If I check device manager the device is there

any idea?
might be a windows issue?

thanks

[Kensy2]

hi

I found something else

Driver name, CD-ROM Driver
Driver file version, 5.2.3790.3959
Driver state, Stopped
Driver type, Kernel Driver
Driver path, C:\WINDOWS\system32\DRIVERS\cdrom.sys

who can I start the driver service?
any idea? or why could be stopping?

thanks

[Sangram_1]

Is it an IDE drive or a SATA?

[Kensy2]

sorry I forgot that

SATA DVD

[Sangram_1]

What the server processor configuration?

Did it earlier come with an IDE drive?

[Kensy2]

I am not alone


http://pariswells.com/blog/?p=44#comment-52


http://www.smallbizserver.net/Default.aspx?tabid=53&forumid=95&tpage=1&view=topic&postid=95254#95254

http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1249842

[Sangram_1]

Ok, will try to check.

BTW is the restart and full shutdown issue mentioned in other posts applicable to your issue as well?

[Kensy2]

yes rebooting causes the issue for me too

[Gary Antonio Benavides]

What is the option part number of your Proliant ML350 G5 and what kind of CPU do you have?

- Please note that not all the Proliants ML350 G5 support adding SATA Optical Drives. To ensure compatibility of the SATA Optical Drives, please add additional optical drives only on models with Quad-Core 5400 Series processors.


Just in case! There is only one SATA port in the system board designed to connect the the SATA DVD on those ML350 G5 that support SATA Optical Drives. Make sure the DVD is not connected on a different slot. Check the user guide on page 66 "SATA Optical Drive Cabling" or page 76 "System board components" and check the number 13 "SATA optical connector (Select models only)" do you have the SATA DVD connected there? Is this connector available in the system board?

HP Proliant ML350 G5 User Guide:
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00708990/c00708990.pdf

[Kensy2]

no mine came with SATA DVD

I already read that

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01277123&jumpid=reg_R1002_USEN

and even reading that I think there should be no problem for people who had IDE and later that you need to get a SATA in specs does not say yo need to have 54xx model to get a DVD SATA...poor documentation maybe