Multiple DL360 GEN 9s showing smart errors on sata SSD drives

[AndrewR2]

Morning all.

I would like to know if there are any known bugs that could cause DL380 Gen 9s to show smart errors on Sata SSD's as I have about 20 of these which all randomly started showing these errors at the same time. 

They are all running esxi 7.0.3 build 18644231 and are running the 2021.05. SPP

Thanks in advanced for the help 

Andrew 

[support_s]

System recommended content:

1. HPE ProLiant Gen9 Servers – SD, MicroSD Card and USB Drive Key Troubleshooting

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[BPSingh]

Greetings!

Where do you see the errors? Screenshot would be helpful. 

What is the model number of the drives installed and what firmware are they running?

What is the storage controller installed in the server and what firmware is it running? 

[AndrewR2]

HI @BPSingh 

Controller Status OK
Serial Number N/A
Model Wellsburg AHCI Controller
Firmware Version N/A
Controller Type SAS/SATA

-Physical Drive in SATA Device 1
Status Degraded (Smart error)
Serial Number Confidential info erased
Model VK0480GEYJR
Media Type Not available
Capacity 447 GiB
Location SATA Device 1
Firmware Version 4IHVHPG5
Drive Configuration Not available
Encryption Status Not Encrypted
-Physical Drive in SATA Device 2
Status Degraded (Smart error)
Serial Number Confidential info erased
Model VK0480GEYJR
Media Type Not available
Capacity 447 GiB
Location SATA Device 2
Firmware Version 4IHVHPG5
Drive Configuration Not available
Encryption Status Not Encrypted

The overview on the ilo shows the system as Green.

[BPSingh]

Greetings!

What is the operating system running? Please update the Agentless Management Service in the operating system. 

Also please update the drive firmware as mentioned in below notice: (however this is not related to the issue reported)

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00102353en_us 

[AndrewR2]

Hi @BPSingh 

The server is currentlly running the following os : 

VMware ESXi, 7.0.3, 18644231

I have had a look at the ams version and it is running the mosr current version. The disks are currentlly configured in AHCI mode so the online firmware upgrade doesn't work and the 2021.11.0 SPP doesn't show the disk firmware upgrade. How do I go about doing the firmware upgrade? 

Andrew

[BPSingh]

Greetings!

As per Gen9 Service Pack for ProLiant version 2021.10.0 Contents below, I don't see firmware listed for drive model 'VK0480GEYJR'

https://downloads.hpe.com/pub/softlib2/software1/publishable-catalog/p1975509575/v205807/Gen9SPP2021.10.0ContentsReport.pdf

Please make custom bootable SPP with the below firmware package (RPM) on it and try to flash the firmware in offline mode.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_c9da446548c043c5abb327a53b#tab1

Procedure:

https://support.hpe.com/hpesc/public/docDisplay?docId=mmr_kc-0117510-3

https://support.hpe.com/hpesc/public/docDisplay?docId=a00026608en_us

Boot from the ISO to flash the firmware.

[chalach]

@AndrewR2 
Hi AndrewR2,

I'd like to know if you were able to solve the SMART Error issue on the SATA SSD Drives? We are currently facing the same issue on BL460c Gen9 servers. Even with the newest SPP (2021.10.1) the issue persists. Could this be a ESXi 7.0.3 issue as this behaviour startet with the transition from ESXi 7.0.2e to ESXi 7.0.3g?

[Sunitha_Mod]

Hello @chalach, 

Thank you for writing to us! Since you have posted in an old topic and there is no response yet, I would recommend you to create a new topic using the create "New Discussion" button, so the experts can check and assist you further.