- Community Home
- >
- Servers and Operating Systems
- >
- ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- Multiple Hard Drives in the array showing as "Degr...
-
-
Forums
- Products
- Servers and Operating Systems
- Storage
- Software
- Services
- HPE GreenLake
- Company
- Events
- Webinars
- Partner Solutions and Certifications
- Local Language
- China - 简体中文
- Japan - 日本語
- Korea - 한국어
- Taiwan - 繁體中文
-
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
- HPE Blog, Austria, Germany & Switzerland
- Blog HPE, France
- HPE Blog, Italy
- HPE Blog, Japan
- HPE Blog, Middle East
- HPE Blog, Latin America
- HPE Blog, Russia
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Blog, Poland
-
Blogs
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Blog, Latin America
- HPE Blog, Middle East
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
-
Information
- Community
- Welcome
- Getting Started
- FAQ
- Ranking Overview
- Rules of Participation
- Tips and Tricks
- Resources
- Announcements
- Email us
- Feedback
- Information Libraries
- Integrated Systems
- Networking
- Servers
- Storage
- Other HPE Sites
- Support Center
- Aruba Airheads Community
- Enterprise.nxt
- HPE Dev Community
- Cloud28+ Community
- Marketplace
-
Forums
-
Forums
-
Blogs
-
Information
-
English
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
11-27-2017 02:34 PM
11-27-2017 02:34 PM
Multiple Hard Drives in the array showing as "Degraded (Not authenticated)"
We're seeing a degraded storage state on a couple of servers, due to multiple Hard drives in the array showing as "Degraded (Noth authenticated)".
IML consistently shows a "POST Error: 1709-One or more attached hard drives could not be authenticated as a genuine HP hard drive. Smart Array will not control the LEDs to these drives. Run ACU or ADU to learn which drives are valid or genuine."
In some cases, up to half of the HDDs show the degraded/not authenticated state. I'd venture to guess the HDDs are not necessarily faulty.
A sample ProLiant DL360p Gen8 server shows all multiple HDDs of HPE Spare Model EG0900FCVBL. Some of them show healthy, while others, of the same make/model, show that Degraded/Not Authenticated status.
We've upgraded firmware and software on this, sample server, to no avail.
Smart storage administrator version 3.10.3.0, and Embedded Smart Array P420i Controller Firmware Version 8.
Is there a fix to this issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
03-07-2018 03:14 AM
03-07-2018 03:14 AM
Re: Multiple Hard Drives in the array showing as "Degraded (Not authenticated)"
Hello
Sorry for delay in response, are we able to work on your problem with hard drives or you have managed to fix it;
If problem persist please give me some more information from sample server:
- please generate AHS log from iLO4 interface;
- please generate HPSSA log;
- is the server (volumens) working fine with wornings;
- is this problem from first server installation;
- were this issued hard drives additionally installed or it is from first server installation;
please upload logs to ftp server:
SFTP Access : sftp -o Port=2222 dds56346@ftp.ext.hpe.com
sftp -P 2222 dds56346@ftp.ext.hpe.com
HTTPS Access: https://ftp.ext.hpe.com/hprc
FTP Access : ftp://dds56346:AG2ih^ME@ftp.ext.hpe.com
Drop Box Host: ftp.ext.hpe.com (15.241.164.77, Failover: 15.241.48.63)
Login: dds56346
Password: AG2ih^ME (NOTE: CASE-sensitive)
Account Expires: 06.04.2018 11:09:30 (drop box expiry/deletion date)
Access Type: read/write
Created: 07.03.2018 11:09:30
Drop box Expires: 06.04.2018 11:09:30 (30 days)
Regards
Marcin Weglarski
HPE Employee
Hewlett Packard Enterprise International
- Communities
- HPE Blogs and Forum
© Copyright 2022 Hewlett Packard Enterprise Development LP