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NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

 
Nicolai Rasmussen
Regular Advisor

NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

This combination:

HP NC-Series Broadcom 1Gb Multifunction Driver for Windows Server 2008 x64 Editions (5.2.22.0)
HP Network Configuration Utility for Windows Server 2008 R2 (10.10.0.0)

Makes the NCU utility crash when trying to access the properties on a nic team (created on NCU 10.0.0.0)

Anyone else noticed this?...

Problem signature:
Problem Event Name: APPCRASH
Application Name: cpqteam.exe
Application Version: 10.10.0.11
Application Timestamp: 4c506d31
Fault Module Name: cqnicui.dll
Fault Module Version: 10.10.0.11
Fault Module Timestamp: 4c506cf0
Exception Code: c000041d
Exception Offset: 000000000004edd4
OS Version: 6.1.7600.2.0.0.272.7
Locale ID: 1030
Additional Information 1: 8a79
Additional Information 2: 8a79ea2dbc7489e15314444693c498a9
Additional Information 3: 86af
Additional Information 4: 86af19c63e899622ea45146d22ac5f20
8 REPLIES 8
Ali
HPE Pro

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

Hi Nicolai,

what is the server model?

thumb rule for this configuration is:
NCU and NIC driver should have the same release date.

disolve teaming,Remove NCU and restart the server
download the latest NIC driver and Remove NIC driver.
install the driver
Install the same release date NCU
disable side scaling and TOE from NIC property
team them again and check

hope this helps,
thanks,
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Accept or Kudo

SoahamSP
Occasional Advisor

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

Nicolai Rasmussen
Regular Advisor

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

No I didn't, but thanks for pointing in the correct direction :)

It's nice to know that there's a fix. However, I do expect HP to release a proper version of the NCU. One that doesn't require a manual edit of the registry after upgrade, if that's not too much to ask :)
Nicolai Rasmussen
Regular Advisor

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

Workaround found. Expecting HP to release a new version of NCU to permanently fix this issue.
Phil Salamone
Occasional Visitor

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

I am seeing the same error on my Proliant DL320 G6 servers. I updated the agents by downloading the support pack and running the install. I upgraded from version 9.7 to 10.0.0.0. If I look at the teaming properties via the systems management homepage I can see the teaming properties fine.

Faulting application name: cpqteam.exe, version: 10.10.0.11, time stamp: 0x4c506d31
Faulting module name: cqnicui.dll, version: 10.10.0.11, time stamp: 0x4c506cf0
Exception code: 0xc000041d
Fault offset: 0x000000000004edd4
Faulting process id: 0x17d0
Faulting application start time: 0x01cb9d2e2ea91a33
Faulting application path: C:\Program Files\HP\NCU\cpqteam.exe
Faulting module path: C:\Program Files\HP\NCU\cqnicui.dll
Report Id: 9fe6f3c1-0926-11e0-9395-d8d3858fb654
Ali
HPE Pro

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

Hi Phill,

YOu may log a new thread if registery editing providing in this link does not work

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1292511980570+28353475&threadId=1452580

thanks,
aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Accept or Kudo

Phil Salamone
Occasional Visitor

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

Worked for me too. Thanks!
Ali
HPE Pro

Re: NCU 10.10.0.0 and W2008 R2 and HP NC-Series Broadcom 1Gb

Hi Nicolai,

please don't forget to assign points if you think information provided was helpful.. :)

thanks,
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

Accept or Kudo