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NCU 8.7 doesn't work under Windows 2003 Enterprise "error occurred when making a call in to the OS'

 
dospavlos
Frequent Advisor

NCU 8.7 doesn't work under Windows 2003 Enterprise "error occurred when making a call in to the OS'

When launching NCU 8.7, receive message "An error occurred when making a call into the operating system", click OK and no NCU and icon disappears from taskbar. Attempts to launch from icon in Control panel results in same error message. NCU 8.7 works fine in Windows 2003 Standard, problem only in Enterprise. Below are the driver, software revisions where problem occurs (these are the versions packaged with PSP 7.9). Tried upgrading nic drivers and utility to the latest versions found on hp.com which has no effect. Downgrading nic, ncu revisions to those packaged with PSP 7.7 and it works without issue.

Error Occurs with these revisions:
685c
NCU: 8.70.0.0
NC326i: 10.39.0.0
NC373i: 3.4.10.0

465c
NCU: 8.70.0.0
NC370i: 3.4.10.0

Upgrading to latest revisions doesn’t fix: NCU: 8.80.0.0
NC326i: 10.42.0.0
NC373i: 3.4.10.0 B

Issue doesn’t exist with PSP 7.7 revisions: 685c
NCU: 8.55.0.10
NC326i: 9.81.0.0
NC373i: 2.8.18.0

465c
NCU: 8.55.0.10
NC370i: 2.8.18.0
3 REPLIES
KarloChacon
Honored Contributor

Re: NCU 8.7 doesn't work under Windows 2003 Enterprise "error occurred when making a call in to the OS'

hi

mmm... one thought would be try updating the firmware for the NIC cards


I know this is not a good recommendation but what about if you try drivers from PSP 7.7 version and install NCU

ans something I dont know which server you have but as fas as I know the latest NCU is 8.8

regards
Didn't your momma teach you to say thanks!
dospavlos
Frequent Advisor

Re: NCU 8.7 doesn't work under Windows 2003 Enterprise "error occurred when making a call in to the OS'

Works great with 7.7 psp (read original post). Only issue is with the ncu 8.7 or greater and 2003 enterprise. Firmware on the nics? How do you do that...through the firmware maint cd?
KarloChacon
Honored Contributor

Re: NCU 8.7 doesn't work under Windows 2003 Enterprise "error occurred when making a call in to the OS'

hi

yes download the latest Firmware Cd 7.91 and upgrade NICs

regards
Didn't your momma teach you to say thanks!