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NEW SERVER PURCHASED PCI SLOTS REVERSED

fjl301262
Occasional Visitor

NEW SERVER PURCHASED PCI SLOTS REVERSED

I HAve just purchased a new ml server  i opened the server to add a couple of drives only to find the pci slots are round the wrong way so i cannot add any cards i have not even switched the thing on - my reseller said "ITS A SUPPORT ISSUE" THE FOLLOWING IS A COPY OF THE SUPPORT CALL [Saturday, May 07, 2011 11:54 AM] -- Automatically generated message:
Your support request has been received and has been queued. We are working on your problem and will contact you within approximately five minutes during business hours. (Monday-Friday, between 8:00am and 5pm local time).

 

[Saturday, May 07, 2011 11:55 AM] -- Automatically generated message:
A Support specialist, has been assigned to your case.

<script type="text/javascript">// try{parent.CaseAssigned();}catch(err){} // </script>

 

[Saturday, May 07, 2011 11:55 AM] -- Automatically generated message:
For reference, your Case ID is 4629401627

 

[Saturday, May 07, 2011 11:55 AM] -- Support specialist says:
Hello FRASER, thank you for contacting HP and for your interest in our Active Chat online support.  I see you have a question regarding your HP Server. I'm going to take a few moments to review your information and will message you back very soon.

 

[Saturday, May 07, 2011 11:57 AM] -- Support specialist says:
May I have the serial number and model number of the server?

 

[Saturday, May 07, 2011 12:06 PM] -- Support specialist says:
Are we still connected?

 

[Saturday, May 07, 2011 12:10 PM] -- Support specialist says:
Fraser, it has been some time since your last response, I will put this chat incident in a holding queue and the next available agent will assist you. The incident will close automatically if there is no response within 12 hours. Thank you again for contacting HP and have a great day.

 

[Saturday, May 07, 2011 1:37 PM] -- FRASER LANG says:
thanks for your help

 

[Saturday, May 07, 2011 1:38 PM] -- FRASER LANG says:
do you still need numbers

 

[Saturday, May 07, 2011 1:40 PM] -- FRASER LANG says:
serial no XXXXXXXXX model cz111600sd

 

[Saturday, May 07, 2011 1:43 PM] -- Automatically generated message:
A Support specialist, has been assigned to your case.

<script type="text/javascript">// try{parent.CaseAssigned();}catch(err){} // </script>

 

[Saturday, May 07, 2011 1:44 PM] -- Support specialist says:
Hello FRASER, thank you for contacting HP and for your interest in our Active Chat online support.  I see you have a question regarding your HP Product. I'm going to take a few moments to review your information and will message you back very soon.

 

[Saturday, May 07, 2011 1:44 PM] -- Support specialist says:
Thanks for being online, FRASER. How are you doing today?

 

[Saturday, May 07, 2011 1:46 PM] -- FRASER LANG says:
not bad been better re server

 

[Saturday, May 07, 2011 1:47 PM] -- Support specialist says:
Please elaborate your query for the day?

 

[Saturday, May 07, 2011 1:47 PM] -- Support specialist says:
I understand that you are working with HP ML110G6 G6950 NHP SATA UK Svr/TV from the serial number provided

 

[Saturday, May 07, 2011 1:48 PM] -- FRASER LANG says:
i purchased a new server on friday I opened the case to add additional drives and a sound card to find that the pci slots are round the wrong way I contacted the supplier who told me it was now a support issue even though the machine has never been switched on and was only 1 hour old

 

[Saturday, May 07, 2011 1:49 PM] -- FRASER LANG says:
that is correct

 

[Saturday, May 07, 2011 1:52 PM] -- Support specialist says:
Fraser sorry for the inconvenience

 

[Saturday, May 07, 2011 1:54 PM] -- FRASER LANG says:
is that the final response sorry for the inconvenience

 

[Saturday, May 07, 2011 1:54 PM] -- Support specialist says:
We are from a Proliant Diagnostic team

 

[Saturday, May 07, 2011 1:55 PM] -- Support specialist says:
You can check the proof of purchase which is provided by your reseller which clears about the Dead on Arrival and you can check back with him

 

[Saturday, May 07, 2011 1:56 PM] -- FRASER LANG says:
so noone can help this situation io now have a server that is unusable - the dealer says its your problem and you say you cant help is that the wonderful world of HP "Making the computer personnel again" i dont think so

 

[Saturday, May 07, 2011 1:56 PM] -- Support specialist says:
However if we check the warranty the support is there only on Std Office Hrs Std Office Days

 

[Saturday, May 07, 2011 1:58 PM] -- Support specialist says:
Fraser we will assist you technically however you can get back to is on Monday - Friday on Standard Office Hours

 

[Saturday, May 07, 2011 1:58 PM] -- FRASER LANG says:
no problem i will continue to run my business on paper and pencil just now till i can exchange this server and buy another brand product like i should have in the begining thanks for all you assistance

 

[Saturday, May 07, 2011 2:00 PM] -- Support specialist says:
I can give you these steps to bring back the server to power and display however for further support we would request you to get back to us

 

[Saturday, May 07, 2011 2:04 PM] -- FRASER LANG says:
sorry i seem to be making myself unclear how does turning on the computer fix a manufacturing fault putting the PCI slots round the wrong way on the motherboard so much for quality control i will not be contacting hp support again i will be taking it back for a refund and buying another brand product as you do not seem able to comprehend the fault thanks for all your assistance i have copied the conversation which i will be forwarding to the complaints dept of HP

 

[Saturday, May 07, 2011 2:07 PM] --Support specialist says:
Fraser as you mentioned there was No Power and No Post i would assist , However as i informed for the hardware issue we would request as the warranty states it would from Monday to Friday

 

[Saturday, May 07, 2011 2:09 PM] -- FRASER LANG says:
i did not say there was no power no display i said i have vever even tried to turn the thing on why should i when the mother board is not correct

 

[Saturday, May 07, 2011 2:09 PM] -- Support specialist says:
I did mention that you need to check back the Proof of purchase for the terms and conditions where you can check back with the reseller on the server .

 

[Saturday, May 07, 2011 2:10 PM] -- Support specialist says:
Fraser i can ship you a motherboard however please check the warranty details of this server :

Serial Number XXXXXXXXX
Product Number 578930-035
Product Description HP ML110G6 G6950 NHP SATA UK Svr/TV
Date of Warranty Check 07 May 2011

--------------------------------------------------------------------------------

Warranty Type Base Warranty

Wty: HP HW Maintenance Onsite Support
Status Active
Start Date 23 Apr 2011
End Date 22 May 2012
Service Level Standard Material Handling , Global Coverage , NextAvail TechResource Remote , Std Office Hrs Std Office Days , NextAvail TechResource Onsite , Next Cov Day Onsite Response , Standard Parts Logistics , No Usage Limitation
Deliverables Onsite Support
Parts and Material provided
Hardware Problem Diagnosis


Wty: HP Support for Initial Setup
Status Active
Start Date 23 Apr 2011
End Date 20 Aug 2011
Service Level NextAvail TechResource Remote , Std Office Hrs Std Office Days , 2 Hr Remote Response , Unlimited Named Callers
Deliverables Initial Setup Assistance



 

[Saturday, May 07, 2011 2:11 PM] -- FRASER LANG says:
and to repeat myself again the reseller is saying its a support issue though i dont have any more faith in your support than your resellers i think i will just have the thing exchaNGED FOR A REFUND AND BUY another brand...HOPE YOUR DAY GETS BETTER THAN MINE

1 REPLY
VanDike
Occasional Visitor

Re: NEW SERVER PURCHASED PCI SLOTS REVERSED

Probably you had a very old server with 5 volt PCI cards and now you got server with 3 volt PCI. 3V PCI looks just like "reversed" 5V.