NIC Not Detected: Server: DL385G7 NIC: HP NC360T

[Doug Flint]

There is one riser in the server. I will get the part number for you. The server was purchased 12/1/2012.

See attached if this helps.

[scharchouf]

I need the part for the riser, like this :

http://www.google.fr/imgres?imgurl=http%3A%2F%2Fi01.i.aliimg.com%2Fphoto%2Fv0%2F1277626463_1%2F581783_B21_583982_001_533536_001_DL385.jpg_350x350.jpg&imgrefurl=http%3A%2F%2Fwww.alibaba.com%2Fproduct-gs%2F1277626463%2F581783_B21_583982_001_533536_001.html&h=264&w=350&tbnid=-5XVGt05hO92WM%3A&zoom=1&docid=I3-6pOW63ZGg8M&itg=1&ei=JkdEU5jrEcWt2QWEtYCwBQ&tbm=isch&iact=rc&dur=3171&page=1&start=0&ndsp=29&...

[Doug Flint]

Spare part #583982-001

[Doug Flint]

HP Support is sending replacement riser cards.  (I have 2 servers with this issue)
I was told this is not a known issue but there are cases out there that sound very similar, although with a different NIC.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c02207798-1%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&sp4ts.oid=4132832&ac.admitte...

[scharchouf · Accepted solution]

If the ProLiant DL385 G7 server does not recognize an NC360T, and the NIC is installed in Slot 4 or Slot 5, install the NIC in Slot 1 instead.

the ProLiant DL385 G7 server can support three NC360T NICs (one in slot 1 of a standard Riser card, and two in slots 4 and 5 on the Riser Option 494326-B21).

[Doug Flint]

Thank you!