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NIC Not Detected: Server: DL385G7 NIC: HP NC360T

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Doug Flint
Advisor

NIC Not Detected: Server: DL385G7 NIC: HP NC360T

Installed new NIC in PCI Slot 5. 

(PCI Slot 6 has a fiber card installed. (AE312A))

 

New NIC is not detected in BIOS.

 

 

 

 

15 REPLIES
Jimmy Vance
HPE Pro

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

can you give more detail on what you expect to see in RBSU? I think the only place it will be shown is under the  "PCI IRQ Settings" screen. During POST the NIC should display some ROM information




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Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

Screenshot attached. Nothing listed for PCI Slot 5.

Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

I don't see any reference to the new NIC on the Post Screens.

Jimmy Vance
HPE Pro

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

Have you tried a different slot? could be as simple as being a bad NIC




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scharchouf
Trusted Contributor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

when I check Picture for BIOS, I see that on PCI Slot 6 you have AE312A - HP StorageWorks FC1242SR 4Gb PCIe DC Host Bus Adapter

 


and you said that normaly this card is installed on PCI Slot 4!!!

 

can you give me please the type of NIC card?

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
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Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

We have tried 2 different NICs with the same result.
Slot 5 is the only unused slot.

Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

You are correct the fiber card is in Slot 6. My mistake.

The NIC is listed in the subject line. HP NC360T.

Torsten.
Acclaimed Contributor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

The server can have different riser cards

 

see

 

http://h18004.www1.hp.com/products/quickspecs/productbulletin.html#spectype=worldwide&type=html&docid=13594

 

section Expansion Slots.

 

What riser do you have?

 

You could try to put the known working FC card into this slot just to ensure the slot is working.

 


Hope this helps!
Regards
Torsten.

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scharchouf
Trusted Contributor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

How Many Riser are installed in this server?

can you give me the part number of Riser?

 

you can tell me the server when it was purchased? this is essential information.

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
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Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

There is one riser in the server. I will get the part number for you. The server was purchased 12/1/2012.

See attached if this helps.

Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

Spare part #583982-001

 

Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

scharchouf
Trusted Contributor
Solution

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

If the ProLiant DL385 G7 server does not recognize an NC360T, and the NIC is installed in Slot 4 or Slot 5, install the NIC in Slot 1 instead.

 

the ProLiant DL385 G7 server can support three NC360T NICs (one in slot 1 of a standard Riser card, and two in slots 4 and 5 on the Riser Option 494326-B21).

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details

Doug Flint
Advisor

Re: NIC Not Detected: Server: DL385G7 NIC: HP NC360T

Thank you!