NO DISPLAY ON DL380G4 SERVER

[AMRIT RANJAN]

I'm having a dl380 g3 server with dual processor.
The server got restarted automatically.

The front panel was having a light in red color.
Our engineer has opened the server and found the error led is glowing for both the processors and PPM
Any suggestion will be highly appreciated.

Amrit

[TarunJain · Accepted solution]

Hi Amrit,
Please check by following steps & confirm the status:
1. Check the status with single single processor, & also without processor.
2. Check the input power of this particular server
3. If it is having dual power supply, check with single power supply
4. If your engineer can refix the components then guide him to refix the Power Backplane

That should help
Tarun

[James ~ Happy Dude]

unlike Tarun, I dont think it has anything to do with the "power" of the server.

If the LED for processor/PPM is red, it gotto do with processor/PPM, nothing else.

remove the 2nd processor + PPM & try booting.

If no go, try removing the 1st one.

I am not sure if the 1st PPM is integrated, if so, the system board needs replacement.

Or, the processor(s).

Cheers.

James.

[KarloChacon]

hi amritranjan

- try reseating the processors and power processor modules (PMP)

- try swapping processors and PPMs at the same time

- try booting with just one processor and PPM

in that way you can determine which component is failing processors, ppm or system board.

regards

[AMRIT RANJAN]

Hi , All
thanks for quick responce , my enginner followed all plan of action suggested by
all , but finaly problem got resolved by refixing power backplane
I am really thankful to Tarun, he helped me to resolve ny issue in such a less time
Thanks dear I hope this type of assistance
in future also .....

[AMRIT RANJAN]

thanks