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New DL360 G4, cqmgserv.exe and cpqhlth.dll errors

Shawn Puckett
Occasional Advisor

New DL360 G4, cqmgserv.exe and cpqhlth.dll errors

I was wondering if anyone has seen this before.

I have a new DL360 G4 that I've done two fresh install on, one using SmartStart 7.30 then another with SmartStart 7.40. Both installs have the same issues related to errors starting “HP Insight Server Agents” service. When the server is rebooted I get all these application events in this order:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 11/27/2005
Time: 4:36:55 PM
User: N/A
Computer: TD3909T5
Description:
Faulting application cqmgserv.exe, version 7.40.0.0, faulting module cpqhlth.dll, version 7.40.0.0, fault address 0x0001f644.

Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 11/27/2005
Time: 4:36:55 PM
User: N/A
Computer: TD3909T5
Description:
The application, C:\WINDOWS\system32\CPQMgmt\CqMgServ\cqmgserv.exe, generated an application error The error occurred on 11/27/2005 @ 16:36:55.531 The exception generated was c0000005 at address 4059F644 (CPQHLTH!SubServiceControl)

Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 11/27/2005
Time: 4:37:41 PM
User: N/A
Computer: TD3909T5
Description:
Reporting queued error: faulting application cqmgserv.exe, version 7.40.0.0, faulting module cpqhlth.dll, version 7.40.0.0, fault address 0x0001f644.

System Info:
2GB of Memory
36GB RAID 1
Windows 2003 – The Windows CD I used does not have a service pack included but even when I install the SP1 or SP2 it does not have a positive or negative effect on the service starting.

I have also tried uninstalling, reinstalling and installing different versions Insight Management tools, none of which has fixed the issue.

We have four other DL360 G4 and forty-four DL380s (G3s and G4s) but I’ve never seen this error before.

Thanks,
Shawn
2 REPLIES
Shawn Puckett
Occasional Advisor

Re: New DL360 G4, cqmgserv.exe and cpqhlth.dll errors

Correction, no SP2, sorry
Shawn Puckett
Occasional Advisor

Re: New DL360 G4, cqmgserv.exe and cpqhlth.dll errors

I'm not sure why but after I reinstall SP1 it stopped giving me an issue.