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New DL360 G4 wont Recognize Drives

Brian Walker_8
Occasional Visitor

New DL360 G4 wont Recognize Drives

We bought a brand new DL360 G4 and it won't recognize the drive in either bay. We spend 1/2 a day trying to diagnose the problem. My techs say the machine is bad (I don't want to believe them). Is there a BIOS setting or something else that will get this up and running?

Thanks, Brian
1 REPLY
Tarek Kawach
Honored Contributor

Re: New DL360 G4 wont Recognize Drives

Hi Brian:


This is a known issue with the DL360G4 - from shipping or the scsi backplane is not seated properly.

- here is what you need to do ;

1- open up the cover for the server
2- push hard on the scsi backplane where the drives connect or reseated; you can follow the manual for that server ; maint. and service guide; chapter # 2.

3- once you push on the scsi backplane this will be behind the 3 blue power supply fans.
- you should hear it click on the system board.

4- power on the server and F8 on the 6i controller ; now drives should be detected.


CUSTOMER ADVISORY
Document ID: EL050513_CW01
Version: 0
ProLiant DL360 G4 SCSI Model Server May Display 1785 and 1777 Error Messages During Power-On Self-Test (POST) and Illuminate Disk Drive LEDs Amber

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EL050513_CW01

Regards,

Tarek.
Hey, look a light at the end of the tunnel.