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New DL380G5 will not boot Windows after BIOS upgrade

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NJK-Work
Honored Contributor

New DL380G5 will not boot Windows after BIOS upgrade

Hi,

We just purchased 4 new DL380 G5s for a project. Two have 8 GB and 1 processor (test and dev) and two have 16 GB and 2 processors(prod). I dumped our standard Windows 2003 R2 ES image on the test and dev servers and all is good. I updated the BIOS to the lastest we had (not HP's latest) and all was good still.

I repeated for the prod servers (again, 16 GB in these and 2 processors, but otherwise identical) and after updating the BIOS, the servers would no longer boot to Windows. They would try, then switch to a white flashing top left curser screen for a few seconds then reboot. Both prod servers do this. I reverted back to the old BIOS and they are fine. I downloaded the latest greatest BIOS from HP, and the same problem.

The only difference between these two and the two test/dev boxes is the RAM and number of processors. All else is identical including a QLogic PCIe HBA that is installed in all four of them.

Anyone have any thoughts?
19 REPLIES
Daniel Leblanc
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Did try upgrading all firmware of all you're devices??? before upgrading maybe you're having an incompatibilite with BIOS firmware and a device?

Dan
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Hmmm - everything is up to date per our Software Repository; but I guess HP could have released some new firmware. The agents and such are the latest - that I know (7.9), but I will check the firmware.

Nelson
Daniel Leblanc
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

ya i know there a few item that software update will not keep up to date exemples,HArd Drive,NIC,ect...

Dan
James ~ Happy Dude
Honored Contributor
Solution

Re: New DL380G5 will not boot Windows after BIOS upgrade

Hello Nelson,
SWAP the processors & then try the BIOS update.

;) Regards.
KarloChacon
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

hi

have you try loading windows in safe mode?

try loading windows with one Proc at a time also

- you can try Clear NVRAM (know the procedure¡)


regards
Didn't your momma teach you to say thanks!
~sesh
Esteemed Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

I have seen this happening quite a bit. Try installing the processors individually with the latest system ROM. It should boot fine.

Then try to install the 2nd CPU in slot 1 & vice versa on the latest system ROM. It should work fine.
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Thanks, I will try swapping the processors as suggested.

Nelson
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Lets assume for a minute that I work for a huge company - a company big enough to go out and buy 200 of this dual-cpu server in one shot and deploy them. Now, lets assume that I we deploy many of the these dual-cpu servers to remote sites located 100's of miles away where there are no IT admins around - only users.

Are you suggesting that would have to go to each one of these 200 server and pop out the CPU just to perform a BIOS upgrade? Especially considering that many of these servers would be in remote locations?

Surely there has to be a better way to upgrade the BIOS of servers than to go to each server an pop out the CPU.

The is madness :)
Any thoughts?
James ~ Happy Dude
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

So you saying the "one CPU at a time worked" ??

:) Regards.
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Alas no....before I get my big lazy butt down to the data center and go through this (in my opinion) ridiculus process just to upgrade BIOS, I was hoping to see if there was a better solution.

I also kinda have a fear about pulling processors out of a server once nice and seated and working. It is probably just silly, but I believe it introduces risk in damaging the processors. You know: ESD, pins breaking, etc.

Nelson
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Yeahhhh...so I got feeling guilty for not trying the process swap solution and went down to the DC to try. I released the cage/enclosure lever, but could not figure out how to unseat the CPU. So I pulled a "little" on the heatsink, and the whole heatsink came off! Now you know why I hate messing with CPUs ;(

I am thing the little enclosure/cage is what keeps the heatsink snug on the on the CPU, so I don't think I did any damage - can someone confirm that so I can ease my mind?

I got kinda freaked out when the heatsink came off, so I stopped there and did not continue - even though I don't think I did any damage.

Nelson
seehigh
Advisor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Chill out so far it is ok...to remove the CPU chip there is another latch you need to pull..

but nothing happened to it....so far you messed with CPU and heatsink thermal grease that is it ..not big deal ..
Terence Tsao
Frequent Advisor

Re: New DL380G5 will not boot Windows after BIOS upgrade

exeuse me ,whisch BIOS version you upgrade to your DL380G5 ?
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

I tried the last two versions. The BIOS on the server that came with it and works (even though a brand new server) is 2 BIOS revs back. I tried the latest from HPs site and also the version right before that one that I had already downloaded several months ago.

Nelson
AdrianJ
Occasional Visitor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Hi Nelson,

I have experienced a similar sounding issue with four new DL380G5s that we received, all which were shipped with the latest BIOS, i.e. version P56 04/10/07. We use a scripted W2K3 build deployed via RIS, and were seeing the servers BSOD (Driver_IRQL_Not_Less_or_Equal) and re-boot whenever the latest PSP 7.91(A) was being applied. I traced this back to the iLo2 driver HPQILO2.SYS, which is deployed as part of the iLO2 Management Controller Driver for Windows 2003 (cp007692.exe).

I had already tried ensuring that the firmware and software for all installed hardware was the latest and greatest, but all to no avail. The only resolution I have found to date, is to flash the BIOS revision of the servers back to P56 28/06/07. Once this is done, everything works fine, even with the latest 7.91(A) PSP applied.

N.B. The servers in question were sited in remote offices, but using iLo to flash the BIOS worked fine, so no visits to boxes required.
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

That sounds about like my experiences too. Thanks for the feedback.

Nelson
MarcelR
Occasional Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

I have finally the answer, our supplier called me this morning about this issue. It appeared that the stepping of the two processors was not the same. The 7.91 bios firmware checks for that. They ordered the additional processors from another supplier, so that was probably the reason for the different processor, even though the articlenumbers were the same.
We had two systems with similar problems as described above, downgrading bios firmware was my workaround until now. After I swapped CPU1 with CPU2 from the other server so each system has two the same cpu's, everything runs fine on a fully 7.91 upgraded system.
So; check the stepping of the processor, and if not the same; change!
(We have all Dual Xeon 2,0 Ghz)
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Thanks!

Nelson
NJK-Work
Honored Contributor

Re: New DL380G5 will not boot Windows after BIOS upgrade

Many people suggested swapping processors. This was confirmed by MarcelR.

Thanks to all.
Peace out!