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No F8 prompt to enter ORCA in dl380 g6 with p410i

guharo
Occasional Advisor

No F8 prompt to enter ORCA in dl380 g6 with p410i

The controller initializes, reports no drives configured, and the boot sequence continues. There is no way to enter controller BIOS to configure RAID. It does not show the prompt to press F8 to enter ORCA. But in other DL380 G6 that I have, we see the prompt F8 to enter ORCA. Any ideas?
13 REPLIES
gregersenj
Honored Contributor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

Could be a defective Controller or System I/O bd.

Have yoy tried if you can configure it from the ACU? (Boot on Smart Start)

Have you tried upgrade BIOS / FW?

BR
/jag
guharo
Occasional Advisor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

Hi,

I am going to flash the BIOS and also check with smartstart..will update the results...thanks.
guharo
Occasional Advisor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

Hi,

flashed bios. Still no go.

Message when running array config from SmartStart CD indicates no drives are attached to raid controller.

Plus, with that in mind, when I watch the system boot up - the 410i controller initializes, reports 0 virtual disks, and then a message "no physical disks."

I opened up the system and checked the cables - all seem firmly seated.

I guess the system board needs to be replaced as the controller is onboard, am I correct?
marcus1234
Honored Contributor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

hmm try reseat the backplane ..and remove cache and battery from controller if you have them what happens now..

This is how we thank each other in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

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gregersenj
Honored Contributor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

Yes try all suggestions.

i normally is embedded (On-board). So I'll guess P410i is embedded.

You could also try to remove to cable to the diskcage, at the system I/O.
If you still don't get a F8 prompt, then it's defective.

BR
/jag
anthony11
Regular Advisor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

On *all* Gen8 systems, the HBA prints the F8/ESC8 prompt, but does not respond to either on the redirected video and serial consoles respectively.

 

anthony11
Regular Advisor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

This is repeatable.

 

Goutham_Sabala
Esteemed Contributor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

controller/cache could be at fault if you are unable to enter bios of the controller
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Goutham Sabala
Jimmy Vance
HPE Pro

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

Does the problem still occur when you press F8 on the local keyboard? Does this only occur when trying to use the serial console?



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anthony11
Regular Advisor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

<quote>controller/cache could be at fault if you are unable to enter bios of the controller</quote>

 

Occurrence on multiple factory-fresh machines makes that unlikely.

 

[quote]Does the problem still occur when you press F8 on the local keyboard?[/quote]

 

This is a rackmount DL380.  It's also There is no local keyboard.  Running a USB cable 2200+ miles for a keyboard really isn't a viable option, especially across an ocean.  These are supposed to be enterprise-class systems.  This is supposed to work.  Sun / Oracle hardware with LSI HBA's has no problem working over a normal serial console.

 

 

 

Jimmy Vance
HPE Pro

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

Was just trying to narrow down what might be the issue. ProLiants do in fact work via serial console for RBSU and ORCA related tasks.




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anthony11
Regular Advisor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

<quote> ProLiants do in fact work via serial console for RBSU and ORCA related tasks.</quote>

 

... after a fashion.

 

o Reliance on non-ASCII function keys to get in, multi-char equivalents are sometimes advertised, sometimes not.  Timing is extremely picky.  Sun hardware uses a single character.  ^C gets into the LSI HBA utility.  ^N specifies network boot.

o G6 and G7 systems usually only require 2-3 attempts to get into ORCA by hitting ESC 8 at exactly the right time and with exactly the right gap between the two chars.  G8 systems ignore it entirely - even on the legacy redirected video console.  The only way to configure mirroring for a boot volume before OS installation is to fire up the redirected video console and boot the offline ACU .ISO using media redirection, which itself requires MSIE running in MS Windows on a virtual machine.  Once the offline ACU is booted, it displays a double cursor that makes operation awkward.

o G8 systems ship with HBA FBWC unconfigured, which can only be fixed with the offline ACU.

o DL580G7 systems force the console to 115200 bps when PXE booting.  This bug has been reported to HP multiple times, with no action.

o RBSU forces a CLI interface, not a menu like *everyone* else offers.  The CLI interface sucks in that one has to manually type the multi-word uppercase commands in full every time -- cut/paste doesnt work

o The iLO config utility requires F10 to save changes.  F10 can't be entered over a serial console.

 

 

 

ExcelR
Occasional Visitor

Re: No F8 prompt to enter ORCA in dl380 g6 with p410i

Had this same issue.  Was not able to update firmware.  (Thats my my new server is a R630 from Dell).

Turns out one of the drives was too new for the controller.  When this drive was removed I received the F8 prompt like normal.

Hope this helps.