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No mouse on DL380 servers whilst connected via KVM

Mit_2
Occasional Visitor

No mouse on DL380 servers whilst connected via KVM

We've got two DL380 servers and two Proliant 1600's connected to a Dynamode KVM switch.

The 1600 servers are working fine with a PS2 keyboard and mouse but on the DL380s, only the keyboard works. I thought they might just need restarting so scheduled them to reboot at 5am this morning but it's not fixed the problem.

Anyone got any clues as to what I can try?
10 REPLIES
Oleg Koroz
Honored Contributor

Re: No mouse on DL380 servers whilst connected via KVM

Just assuming all basic done: swap cable, swap port at KVM, Try local keyboard ?
Mit_2
Occasional Visitor

Re: No mouse on DL380 servers whilst connected via KVM

I've got the same problem with both servers using different cables and different ports on the KVM.

Could the mouse perhaps be at fault? It's a Microsoft Intellimouse with wheel. Maybe changing it to a more stupid model would help.

Hmmm.
Oleg Koroz
Honored Contributor

Re: No mouse on DL380 servers whilst connected via KVM

Typo
I mean local mouse works ?

O/S ?
DL380 G1 Old model ?
Oleg Koroz
Honored Contributor

Re: No mouse on DL380 servers whilst connected via KVM

Here is something
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX030903_CW01

along you use different KVM it could be your case
Mit_2
Occasional Visitor

Re: No mouse on DL380 servers whilst connected via KVM

They're both DL380 G3 - Xeon based rack units, bought in the summer of 2004.

I've changed the mouse but that's not made any difference.

Oleg Koroz
Honored Contributor

Re: No mouse on DL380 servers whilst connected via KVM

Does it work if locally connected? after Restart. In ILO from global settings is Mouse enabled, also trough ILO/Console (remotely) does it works ?
Mit_2
Occasional Visitor

Re: No mouse on DL380 servers whilst connected via KVM

We don't use the ILO feature and unfortunately I can't restart either server during office hours :(
Rich Colbert
Occasional Advisor

Re: No mouse on DL380 servers whilst connected via KVM

Disable the iLo. We've had the same problem. Certain iLo's on certain servers conflict with KVM's. I don't recall all the specifics.

In the long run our plan is to ditch KVM altogether in favor of iLo Advanced across the board.
Mit_2
Occasional Visitor

Re: No mouse on DL380 servers whilst connected via KVM

I activated iLo and tried the remote console. Even tho I don't have the advanced option installed, some sort of mouse movement must've been passed through to the server because when I checked the actual screen this morning, the pointer was offset from the centre.

I've disabled iLo via the web config page - does the server need restarting now?
Oleg Koroz
Honored Contributor

Re: No mouse on DL380 servers whilst connected via KVM

Mit, try to Update system ROM if not latest, Clear NVRAM from F9.
Try Safe Mode one time with PS/2 , if no go, try with USB mouse.
Boot to smart start CD and see if Mouse Activity good from there
If nothing helps and PS/2 connector faulty, after these steps Replace system Board

http://h18023.www1.hp.com/support/files/server/us/romtabl.html

here is addition PLS Verify
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EL040709_CW01
The system may stop responding to keyboard or mouse input.

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