Nvme m.2 problem with DL380 gen10

[Sina2]

Hi all ,
We had a DL380 gen 10 server and today we bought an NVME M.2 disk ( samsung 970 evo plus ) .
So we installed it on the riser and into the m2 slot but we can’t see it in pci devices and even bios .
Here are our findings :
1. We turned on the S100 smart array and the m2 disk won’t show there .
2.the bios mode is UEFI and no luck again
3.we do install vmware on server and in the installlation we saw other array that they are SAS Disks and we can’t see the m2 device
4. After fresh installation of esxi 7 , we can’t see the nvme in vsphere web client too
So do anyone have this issue or have a solution for it ?
Thanks

[parnassus]

I strongly doubt that the Samsung 970 EVO Plus is supported on the HPE ProLiant DL360 Gen10 server, to understand why simply have a look at HPE ProLiant DL380 Gen10 QuickSpecs, it doesn't appear to be a supported HPE option indeed.

[Sina2]

Thanks for your reply
Unfortunately we do test with several nvme m2 disks and no luck.
I think that default riser on hp server won’t support NVME M.2 disks and it only support sata m.2 disks .

[SanjeevGoyal]

 Hello,

I would suggest you use the supported hardware with the HPE server.

HPE ProLiant DL380 Gen10 Server ( Follow the page no 45)

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=a00008180enus

NOTE: 2x m.2 drives are supported on the Primary Riser.
NOTE: uFF drives are also supported

NOTE: M.2 drives supported in the Primary Riser and use S100i SATA controller only.
NOTE: M.2 supports Software RAID only.
 If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[KevinSpringPM]

that's a SATA M.2 slot on the DL380 riser, so that's the main reason it won't work.

[SanjeevGoyal]

Hello,

You have to follow the shared supported documents .

Regards,

[parnassus]

...as already evident on the very first reply.