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Onboard HP SSA Loading - Stuck on HP logo

 
dohman2011
Occasional Visitor

‎09-29-2019 06:06 AM - edited ‎09-29-2019 06:08 AM

‎09-29-2019 06:06 AM - edited ‎09-29-2019 06:08 AM

Onboard HP SSA Loading - Stuck on HP logo

Hi

I have a HP DL360 G9 server with HP P440AR raid controller. Raid controller is running firmware 1.18 and BIOS is running on ROM P89.

When trying to get into the onboard HP SSA (F9) or Intelligent Provisioning (Press F10), the embedded firefox browser launches and the HP logo appears - it does not proceed beyond that.

I launched a Virtual Serial console session to view the error messages and "error: no such device: HPEZCD201." appeared - I googled this and it seemed related to the server unable to output dedicated GPU cards. However this issue occurs with both a physical monitor connected and when trying with iLO remote console.

I have also tried multiple screen resolutions.

ANy ideas on this please?

Many thanks

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Jimmy Vance
Honored Contributor

‎09-29-2019 08:01 PM

‎09-29-2019 08:01 PM

Re: Onboard HP SSA Loading - Stuck on HP logo

Could be an issue with the Intelligent Provisioning software/partition. Download the IP Recovery Image and re-install Intelligent Provisioning

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_f6abd3e3803e4b2395eee361c3#tab1

No support by private messages. Please ask the forum! 
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