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P400 does not recognise 1760 SAS

Occasional Contributor

P400 does not recognise 1760 SAS


During POST the P400 does not show the 1760 unit as it should. We have updated the firmware, HP tape tools and the latest drivers are installed. Cables are seated properly and the tape unit is powered up prior to the DL380 being switched on. Part numbers have been confirmed by HP to be compatable and they see no reason it shouldn't work.

Our setup is:
DL380 G5 with 8 disks running off E200 controller, MS Server 2003
P400 PCI-x HBA internal connector 1 via SAS cable to an external 1760 SAS 1RU unit.

Any ideas would be appreciated.