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P420i firmware 8.0: could not be authenticated as a genuine HP drive!

MpDay
Occasional Contributor

P420i firmware 8.0: could not be authenticated as a genuine HP drive!

Goodmorning,

We just upgraded all our DL380p Gen8 (Smart Array P420i) with the latest SPP. (10-2016)
The P420i now has firmware version 8.0, and the disks (HP EG0600FBDSR) have firmware HPD6.

Now, all the LEDs on the disk are off, and the SSA reports this error on all disks:
Not Authenticated: This drive could not be authenticated as a genuine HP drive. The Smart Array controller will not control the LEDs to this drive.

How can we fix this?

15 REPLIES
MpDay
Occasional Contributor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

Anyone, please? All LEDs on the disks are off.

Fritsch James
Frequent Advisor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

Torsten.
Acclaimed Contributor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

You could check if the backplane SAS expander firmware is up to date:

http://h20564.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5194969&swItemId=MTX_cf50ab7b3cfe47888831b05c06&swEnvOid=4103#tab4

 

You should see this from ILO - storage page.


Hope this helps!
Regards
Torsten.

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MpDay
Occasional Contributor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

No, there is no SAS Expander Card in our version of the DL380 Gen8. When I manually try to install the latest firmware for the SAS Expander, I get: The software will not be installed on this system because the required hardware is not present in the system or the software/firmware doesn't apply to this system. 

Torsten.
Acclaimed Contributor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

just to check.

gen8 has the expander on the backplane, no card, by the way.

Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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Fritsch James
Frequent Advisor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

The SAS Expander is only used in server models with 25 SFF Slots, right?

We don't have this type of backplane either. Anyways - updating offline with the newest SPP should also update the expander firmware.

johnsmm
Occasional Visitor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

i had that problem when i inserted the drive w/o the tray.

Make sure you have HP trays and not some ebay china knockoffs 

MpDay
Occasional Contributor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

Seriously, are we the only company in the world with these problems?

We have almost 30 disks without LED indication at the moment. 

VBO
Frequent Advisor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

 

Hello,

 

We have same problem. But half are authenticated, and half not, on the the SAS expander.

All drives are same.


We upgraded a ML310 too, and now the drives are see as not authenticated.

 

I think having a bug inside this new firmware.

 

I go try to roll back to 7.02(B).

 

We got same problem after upgrading us controller's with firmware 8.0

 

Problem on Proliant ML350p Gen8 (Smart Array P420i) WITH ORIGINAL HP TRAY !


Problem on Proliant ML310e Gen8 (Smart Array P222)   WITH ORIGINAL HP TRAY !

 

Best Regards

VIncent  

VBO
Frequent Advisor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

Hello,

 

The problem occured since firmware 7.50

The 7.02B does not have any problem.

Use the 864794_001_spp-2016.04.0-SPP2016040.2016_0317.20.iso disc.

After the baseline, clic upper right to "Action", and "Advanced option's".

 

Choose to allow downgrade (the last choice).

 

Then, force downgrade of SmartArray Firmware to 7.02(B). 

 

Reboot.


Tadam !    No more warning.

Torsten.
Acclaimed Contributor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

I think version 7.02 was bad, don't use it

 

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04935080

 

Did you talk to hpe support about this issue?


Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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VBO
Frequent Advisor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

Hello,

Only "Spare Drive" are concerned by the bug. For me, is okay.

7.02 bug :

On an HPE ProLiant server configured with an HP Smart Array controller with spare drives assigned, the spare drives are indicated as "predictive failed" by HP Smart Storage Administrator (HPSSA) after approximately 400 days in service since the date in which the disk drive was configured as a spare drive.

 

 

How to downgrade firmware :  

SmartArray7.5-8.0 Firmware Problem.png

 :)

 

Did you talk to hpe support about this issue?

Not yet. The server where that's happened was not more in warranty. But i go open a case for a non concerned server (just for giving an information). The problem is the basic support saying me "please upgrade the firmware to last version", after "if you say you have the solution, that's is to downgrade to 7.02(B), that's mean i close the case", "i can not do anything more"... 

 

wstoll
Occasional Visitor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

I also have a Customer complaining about this same problem but on an SL4540 with 3TB SAS disks. The P420i is at 8.0 and the original disks were not doing it but a couple of recently replaced drives are doing it.

LMN128
Occasional Visitor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

Hi, I have same problem on my HP MP350p server with 8.00 firmware. I found new firmaware version: 8.32(2 Nov 2017) for storage controler. I haven't try it, but maybe would resolve this problem.

Has anybody tried it?

link to fimrware: https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5295169&swItemId=MTX_4aec44ac24e64df39c9ed95782&swEnvOid=4184#tab3

LMN128
Occasional Visitor

Re: P420i firmware 8.0: could not be authenticated as a genuine HP drive!

previous link is OK, but download is not possible, but a found it there:

http://downloads.linux.hpe.com/SDR/repo/spp-gen8/gen8.1_hotfix2/