P440ar: Cache Status Permanently Disabled

sinanpolat · ‎01-04-2017

I am managing a ProLiant DL360 Gen9 server which has a P440ar RAID controller. I am using ssacli to manage the RAID storage.

I noticed the following error / problem:

=> ctrl slot=0 show status

Smart Array P440ar in Slot 0 (Embedded)
Controller Status: OK
Cache Status: Permanently Disabled
Battery/Capacitor Status: Recharging
=>

[sinan]$ sudo ssacli ctrl slot=0 show detail | grep -i cache
Cache Status: Permanently Disabled
Cache Status Details: Cable Error
Cache Ratio: 10% Read / 90% Write
[sinan]$

There is an Advisory document released by HP: http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c05302924

But I am not sure what to do next. Any suggestions?

Torsten. · ‎01-04-2017

Call HPE support.

Most of the times the replacement of the SSB (battery) will solve the issue.

Hope this helps!
Regards
Torsten.

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everbob1984 · ‎01-15-2018

Same issue but i have replaced the part and it still has issue with cashe..

Erdogan Temur · ‎01-15-2018

Hello,

Replace the SS battery first, if the problem persists, you need to replace the control card. because the cache module is embedded.

Kind Regards,
Erdogan.
I am HPE Employee

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