P800 Is In a Lock-up State

[Kevin Keller_2]

Hi,

I have a dl380 G5 using a Smart Array P800/512MB attached to a MSA70, using a 2M SAS cable (407334-003). When I try to bring up the server I get P800 Array Controller is in a lock-up state due to a hardware configuration failure. How can I clear this error? I already pulled and reseated the card. I also reseated the memory card. I don't care about the data on the MSA. The server is being rebuilt. Thank you.

-Kevin

[PGTRI]

hi,

You can try to clear the NVRAM and to update the bios and the controller FW.  Check also in another slot if possible. If the issue reamains after that, you should replace the cache or the controller or both.

Thanks

regards,

[Kevin Keller_2]

How do you clear the NVRAM on the board? I couldn't find it in the documentation. Thanks!

-Kevin

[PGTRI]

hi,

Locate the system maintenance switch on the systemboard (you can use the top panel fo the server) and set switch 6 (S6)  to ON position. Start the server and let it boot.

Power off the server and set the switch back to OFF. Done.

Your bios settings will be reseted to default.

Thanks

regards,

[Kevin Keller_2]

Ah, I was thinking there was a NVRAM on the controller. I was thinking about the NVRAM on the server systemboard. Thank you, I'll give it a shot!

-Kevin