PCAnywhere and PSP 7.10A

[Mark Lenton_1]

Hi

I use PCAnywhere 10.5.1 on my servers (ML530s + DL380s) and 11.0.1 on my management workstation for remote management. I just installed PSP 7.10A and now find that PCA sessions are very slow especially video refresh - I am guessing that the update of the ATI Rage XL and IIC drivers are the cause.

Has anybody else had this problem and, apart from rolling back, does anybody have a fix?

Thanks.

[Tarek Kawach]

Hi Mark:

Whenever you are trying to update the driver you should disable PCanywhere and or uninstall it ; then install or update the driver.

afte the driver has been updated you can enable or reinstall pcanywhere.

This issue is with pcanywhere ; it attaches DLL files to the video driver.

Best regards,

Tarek.

[Tarek Kawach · Accepted solution]

Mark to resolve the problem.

1- uninstall pcanywhere
2- go to VGA mode and uninstall the video driver

3- reboot ; video is reinstalled; and now can go to normal mode and install pcanywhere again.

This should resolve any res or video issue with the ATI driver.

Tarek.

[Mark Lenton_1]

Tarek

That's resolved it - thank you. What a nightmare though - if this issue is well documented I must have missed it - if it isn't it should be!!

Many thanks.