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тАО12-07-2010 07:26 AM
тАО12-07-2010 07:26 AM
PH ML350 G4p - Array Errors
But, they are now having issues again with this, and now, along with the error message above, the system is also saying "POST Error: 1777-Drive Array Detected Proliant Drive Subsystem Error."
The issue they are having is that the server becomes unresponsive, and they have to have someone onsite do a hard reboot. I have attached a JPG with the error log, and I will also include some the detailed error messages.
Does anyone know what all this points to?
I'm guessing that since the RAID controller isn't charging the battery, it atleast needs the Firmware on the RAID controller, and in the BIOS flashed.
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тАО12-07-2010 07:28 AM
тАО12-07-2010 07:28 AM
Re: PH ML350 G4p - Array Errors
Sorry for the double post.
----------
Example 1
----------
Event Type: Error
Event Source: HP System
Event Category: System Hardware
Event ID: 1001
Date: 12/2/2010
Time: 1:38:27 PM
User: N/A
Computer: KCPUMA01
Description:
Power-On-Self-Test (POST) errors occurred during the last system startup.
User Action
Check the Power-On-Self-Test (POST) errors, and take corrective action as needed.
WBEM Indication Properties
AlertingElementFormat: 1 0x1 (Other)
AlertType: 5 0x5 (Device Alert)
Description: "Power-On-Self-Test (POST) errors occurred during the last system startup."
EventCategory: 4 0x4 (System Hardware)
EventID: "1"
EventTime: "20101202193827.203000+000"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{D54C3859-0A80-4AF7-AA3D-F7CA4D31827B}"
IndicationTime: "20101202133826.890000-360"
NetworkAddresses[0]: "155.114.0.6"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 8 0x8 (Configuration/Customization Error)
ProbableCauseDescription: "POST Errors Occurred"
ProviderName: "HP POST"
ProviderVersion: "2.6.1.0"
RecommendedActions[0]: "Check the Power-On-Self-Test (POST) errors, and take corrective action as needed."
Summary: "POST errors occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2005.08.16"
SystemFirmwareVersion[1]: "2005.08.16"
SystemGUID: "30303734-3336-5355-4D36-303730333937"
SystemModel: "ProLiant DL360 G4p"
SystemName: "kcpuma01"
SystemProductID: "470063-702"
SystemSerialNumber: "USM6070397"
TIME_CREATED: 129357923072031250 0x1cb92587d973a12
VariableNames[0]: "POST Error Code"
VariableNames[1]: "POST Error String"
VariableTypes[0]: 3 0x3 (uint8)
VariableTypes[1]: 1 0x1 (string)
VariableValues[0]: "94"
VariableValues[1]: "POST Error: 1794-Drive Array - Array Accelerator Battery Charge Low"
----------
Example 2
----------
Event Type: Error
Event Source: HP System
Event Category: System Hardware
Event ID: 1001
Date: 12/2/2010
Time: 1:36:29 PM
User: N/A
Computer: KCPUMA01
Description:
Power-On-Self-Test (POST) errors occurred during the last system startup.
User Action
Check the Power-On-Self-Test (POST) errors, and take corrective action as needed.
WBEM Indication Properties
AlertingElementFormat: 1 0x1 (Other)
AlertType: 5 0x5 (Device Alert)
Description: "Power-On-Self-Test (POST) errors occurred during the last system startup."
EventCategory: 4 0x4 (System Hardware)
EventID: "1"
EventTime: "20101202193629.140000+000"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{DB34D3D5-C25C-4A57-8F8C-56419377D01E}"
IndicationTime: "20101202133628.828000-360"
NetworkAddresses[0]: "155.114.0.6"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 8 0x8 (Configuration/Customization Error)
ProbableCauseDescription: "POST Errors Occurred"
ProviderName: "HP POST"
ProviderVersion: "2.6.1.0"
RecommendedActions[0]: "Check the Power-On-Self-Test (POST) errors, and take corrective action as needed."
Summary: "POST errors occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2005.08.16"
SystemFirmwareVersion[1]: "2005.08.16"
SystemGUID: "30303734-3336-5355-4D36-303730333937"
SystemModel: "ProLiant DL360 G4p"
SystemName: "kcpuma01"
SystemProductID: "470063-702"
SystemSerialNumber: "USM6070397"
TIME_CREATED: 129357921891406250 0x1cb9258373851aa
VariableNames[0]: "POST Error Code"
VariableNames[1]: "POST Error String"
VariableTypes[0]: 3 0x3 (uint8)
VariableTypes[1]: 1 0x1 (string)
VariableValues[0]: "100"
VariableValues[1]: "POST Error: 1777-Drive Array Detected Proliant Drive Subsystem Error"
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тАО12-07-2010 11:02 AM
тАО12-07-2010 11:02 AM
Re: PH ML350 G4p - Array Errors
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=426654&swItem=MTX-c27e5cbcd4bc414b8a973e9dcf&prodNameId=426655&swEnvOID=54&swLang=8&taskId=135&mode=5
v2.84 is the latest 6i update:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=426654&prodNameId=426655&swEnvOID=54&swLang=8&mode=2&taskId=135&swItem=MTX-c0dfde3727724ba3a2af6da95e
Run the Smart Start ADU (diagnostics) and review the report.
Use the Firmware update DVD v9.10 to update the BIOS and system components:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=452749&swItem=MTX-3380ae888f86436aac54c149eb&prodNameId=3288142&swEnvOID=181&swLang=8&taskId=135&mode=5
Update your System BIOS and controller firmware. Verify the battery status after everything has been upgraded.
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тАО12-07-2010 11:41 AM
тАО12-07-2010 11:41 AM
Re: PH ML350 G4p - Array Errors
I will try upgrading the firmware. Will I need to replace the battery again after the firmware upgrade, or will the error sort itself out?
Does this cover the 1777 Error also?
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тАО12-07-2010 03:12 PM
тАО12-07-2010 03:12 PM
Re: PH ML350 G4p - Array Errors
Rgds,