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PROLIANT SERVER DL 380 G5 / SMART ARRAY P400

 
RICKITY
Occasional Contributor

PROLIANT SERVER DL 380 G5 / SMART ARRAY P400

Good morning , could you support to me in the following issue ?  customer has installed a HP PROLIANT SERVER DL 380 G5 for more than 9 years , it has installed SMART ARRAY P400 also for more than 9 year working every day more than 78800 hours continue , suddenly the card has started to fail , and when we boot the machine the card is not seen when we see the display from server , we have done at least 10 times the procedure  and 9 times it has not been  showed , just one time it was showed , Smart Array P 400   controller failure  ( Not Found ) ( PCI DEVICE missing ) .  please see the attachment.

Also we took  the card out and also  we cleaned  the contact  from server and from card , it included the PCIe slot properly 

I have suggested to the customer to replace the SMART ARRAY CARD and also to get a refurbished Proliant Server DL 380 G5  just in case to replace the old existing , the first option is  more possibility to do as first action

   

Thanks for your support 

1 REPLY
Torsten.
Acclaimed Contributor

Re: PROLIANT SERVER DL 380 G5 / SMART ARRAY P400

This could be the controller itself

http://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=405831-001

or the cache module

405836-001 or 405835-001


Hope this helps!
Regards
Torsten.

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