PSP 9 install fails on SLES 11 x64 due to missing dependencies

[d8taslay3r]

I'm trying to get the Proliant Support Pack 9 to install on a DL360 G7 running SLES 11 x64 . The setup fails due to missing package dependencies but I have searched the SLES repositories and I can't find the packages it is wanting. Below is the log file text.

Can anyone assist with how I can get these packages installed on the system?

---begin log---

Failed Dependency for component: hpahcisr-kmp-debug-1.2.6- 
11.sles11sp0.x86_64.rpm 
Installation for "hpahcisr Kernel Module Package sles11sp0  
x86_64 (d648/s1151)" requires one or more of the following that  
is not currently installed or in the install set: 
 
- kernel(debug:arch_x86_kernel) 
- kernel(debug:drivers_pci) 
- kernel(debug:drivers_scsi) 
- kernel(debug:kernel_irq) 
- kernel(debug:vmlinux) 
- kernel(debug:lib) 
- kernel(debug:mm) 
- kernel(debug:kernel) 
- kernel(debug:kernel_time) 
- kernel(debug:arch_x86_mm) 
 
 
Failed Dependency for component: hpahcisr-kmp-trace-1.2.6- 
11.sles11sp0.x86_64.rpm 
Installation for "hpahcisr Kernel Module Package sles11sp0  
x86_64 (d648/s1151)" requires one or more of the following that  
is not currently installed or in the install set: 
 
- kernel(trace:drivers_scsi) 
- kernel(trace:drivers_pci) 
- kernel(trace:kernel) 
- kernel(trace:kernel_irq) 
- kernel(trace:lib) 
- kernel(trace:mm) 
- kernel(trace:arch_x86_kernel) 
- kernel(trace:arch_x86_mm)

---end log---

[Jimmy Vance · Accepted solution]

I think the error is due to a kernel version mismatch. Easiest workaround In your case is to just deselect the hpahcisr driver as your system doesn't use that controller.

[d8taslay3r]

Thanks. I deselected those options in teh HP SUM and after installing the kernel-syms package the other components installed. Just a note for others though, I did have to go back and force install all the packages once again to get everything to start and the System Management Homepage to actually work right.

[Jimmy Vance]

Sorry, forgot to mention that for SLES you need to install the kernel-syms package. (It's really only needed if your installing the NIC drivers)

[ShaddersJDW]

Ive logged a support case regarding this issue.

PSP 9.0 wont install if you are running SLES 11 x64 SP2. Also - if you are running SLES 11 x64 SP1, and have installed PSP 8.7 or PSP 9.0, you cant update the OS to SP2. It errors at 0%.

SP2 has a V3 Kernel. HP havent released a PSP that supports a v3 kernel yet.

Whats even more worrying is that in this advisory:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03221591&lang=en&cc=us&taskId=101&prodSeriesId=4194735&prodTypeId=3709945

it recommends applying SP2 to fix a potential kernel panic!!! How can you if you have the PSP installed?

To help with installation, I install 'net-snmp', 'kernel-syms' & 'expect' rpms.

I will let you know if I get an update from HP regarding my support ticket.

Cheers,

Steve

[morganf16]

Hi Steve,

I am also having the same issue with a HP DL360p ... HP are telling me to revert to a sp1 which supports a 2.6.32 Kernel!  Suse cant believe I have to go back this far....

This is a new machine I have.... how did you get sorted in the end?

Is there anyway of installing sp3 and adding some extra packages to get around this?