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Please help ' Blue Screen Crash issue.

Kim Cilo cilo
Frequent Advisor

Please help ' Blue Screen Crash issue.

Hi Guys,

 

I am facing this error on one of my customer server. please any ideas what is the cause of this Blue Screen Issue Dump. Is it Memory Issue or something else? 

 

Problem signature:

  Problem Event Name: BlueScreen

  OS Version:      6.1.7601.2.1.0.274.10

  Locale ID:          2057

 

Additional information about the problem:

  BCCode:             124

  BCP1:  0000000000000000

  BCP2:  FFFFFA80053CF028

  BCP3:  00000000BE000000

  BCP4:  000000000001009F

  OS Version:      6_1_7601

  Service Pack:   1_0

  Product:             274_2

 

Files that help describe the problem:

  C:\Windows\Minidump\042313-19734-01.dmp

  C:\Users\Administrator\AppData\Local\Temp\WER-20788599-0.sysdata.xml

 

 

P.S. This thread has been moved from Servers > General to ProLiant Servers (ML,DL,SL) - HP Forums moderator

1 REPLY
Suman_1978
HPE Pro

Re: Please help ' Blue Screen Crash issue.

Hi,

 

According to me, the BCCode 124 occurs due to bad drivers and or hardware firmware or BIOS.

See if you can update the drivers or firmware for the server.

 

Thank You!
I am a HP employee.