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тАО08-05-2021 02:59 PM - last edited on тАО08-09-2021 08:58 PM by support_s
тАО08-05-2021 02:59 PM - last edited on тАО08-09-2021 08:58 PM by support_s
Power Fault
Is anyone able to decode this error on our DL360p Gen8?
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тАО08-05-2021 11:43 PM
тАО08-05-2021 11:43 PM
Re: Power Fault
To isolate and cross check the issue, perform the set of actions below:
1. Power drain the server and check the status.
Steps To Power drain the server:
i. Remove both power cables.
ii. Press and hold power button without connecting power cables.
iii. Later release power button and connect power cables and power on the server.
2. Bring the server to bare minimum configuration and check the server status.
3. Verify all parts one by one and if faulty part isolated then replace part accordingly.
4. Disconnect SAS Backplane cable (power and data) from system board and check the server status.
5. If still server is unable to power on with below System Power Fault event then issue with main VRM and system board need to replace.
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тАО08-06-2021 01:15 AM
тАО08-06-2021 01:15 AM
Re: Power Fault
Power fault due to CPU drawer.
I would suggest you update the server with the latest bios and firmware.
CPU drawer needs to be replaced if the issue still persists after updates the server with the latest.
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тАО08-06-2021 03:07 AM
тАО08-06-2021 03:07 AM
Re: Power Fault
Appears to be a VRM failure.
Thanks for the responses.
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тАО08-06-2021 07:27 PM
тАО08-06-2021 07:27 PM
Re: Power Fault
Hello,
Follow the below steps for isolte the issue.
1. Power drain the server. ( Shut down the server, remove both the power supplies and hold on power button for 30 sec.)
2.Update the server with the latest bios and firmware with the latest, if the issue server works.
3.If the server doesn't work from the above steps follow as below.
4.Power drain the server. ( Shut down the server, remove both the power supplies and hold on power button for 30 sec.)
5.Check the server one by one power supply.
6.If you have same server swap the power supplies.
7.Share the output after performing the above steps.
8.System board is the most suspected part for fix the issue.
If you feel this was helpful please click the KUDOS! thumb below and accept the solution.
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]