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Power Supply Failures

 
Jerry Van Wormer
Occasional Visitor

Power Supply Failures

I have approximately 10 power supplies, part number: 379123-001 Rev 03M, that were pulled from a series of DL380 G5 servers that work in very critical airport ILS systems. 4 of these supplies have already failed and the remaining 6 were pulled to prevent further failures. How do I return these units to HP for warranty replacement.
2 REPLIES
Blazhev_1
Honored Contributor

Re: Power Supply Failures

hi,

if you are in us, take the first phone number

http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1

800-474-6836 i think.

prepare Serial number/product number of the affected servers. Explain your problem and they will help you...

pymsh
Frequent Advisor

Re: Power Supply Failures

hi
Please refer to http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1149121
for complete information about this problem.
As it said, this revision is bad and must be replaced by your HP partner.
hope be useful.
pymsh