Power supply fail

[VictorRuiz]

Hello,

I have a DL360 G5, with windows server 2003 SP2 and the support package 8.70 (the newest in the 360 G5 downloads). The server reports that the power supply 1 has failed, but if we disconnect and reconnect the power supply it returns to the ok state. Then, after a few days (apparently random) the power supply 1 fails again. The power supply works perfectly in others server and the is no power failures that can generate this event.

What can we do?

Thanks in advance

[TVVJ]

If the power supply works fine, then update the server BIOS and ILO firmware, restart the server. Clear IML logs and check if the issue is resolved.

Regards,

Vijayasarathy 

[VictorRuiz]

Ok, thank you for your response.

I will update ilo and bios, but I won't know if it works until the next failure...that I don't know when it will succeed...

Thank you anyway

[priceth]

I've seen a bad fan cause a power supply to not come up. Brand new replacement. Fan on the backplane caused the issue.

[VictorRuiz]

Oh, I didn't know that a fan failure could cause a power supply fail. Last night I updated the BIOS and ILO, if the problem returns I will check the fans.

Thank you very much

[VictorRuiz]

Hi again :(

The BIOS and ILO update didn't solve the problem. Today the power supply has changed its state again to degraded. If I remove the power supply and install again the problem goes, but it will return in 2-3 weeks...

In the HP management Homepage I dont see a fan fail. What fan do you refer exactly?

Thanks