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Print Server Blue Screens - An Unrecoverable System Error (NMI) has occurred

Michael_358
Occasional Visitor

Print Server Blue Screens - An Unrecoverable System Error (NMI) has occurred

Hi,

We have a DL380 G2 running NT4 SP6a acting as a print server. Over the past 2 days the server has started blue screening. The events in the Insight Manager logs report :

** Blue Screen Trap (NT BugCheck Data = STOP: 0x0000001E (0xC0000005, 0xA0026D75, 0x00000000, 0x0000004C))

** ASR Detected by System ROM

** An Unrecoverable System Error (NMI) has occurred

No changes to the system (hardware or software (patches or print drivers) have been made for a number of weeks.

Any suggestions ?

Thanks,

Michael
2 REPLIES
Yaron Ofer
Occasional Visitor

Re: Print Server Blue Screens - An Unrecoverable System Error (NMI) has occurred

We had the excat same problem. Replace the system board.
Sunil Jerath
Honored Contributor

Re: Print Server Blue Screens - An Unrecoverable System Error (NMI) has occurred

Hello Michael,
Please update the system bios to the latest one and this error message should go away. Here is link to update the bios and other SW relating to your Server:

http://h18000.www1.hp.com/support/files/server/us/locate/7_1342.html

Regards,