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ProLiant DL320e Gen8 single system FAN failure causes server to reboot continiously

 
rubent
Occasional Visitor

ProLiant DL320e Gen8 single system FAN failure causes server to reboot continiously

Hello,

I have an HP ProLiant DL320e Gen8 v1 server whose Fan#1 has failed  (screenshot from HP IML attached) and causing the server to reboot every 30 minutes or so.  Apparently,  this is not supposed to be since a single fan failure is not critical. Also, as per another post at the link below, HP has already addressed this issue with a firmware update. The problem is that the link to this firmware update is not working from the post at the below.

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/Single-fan-failure-on-a-DL360p-G8-and-the-server-will-not-boot/td-p/6002471

Going to the firmware download page there is a whole lot of firmware bundle available and none refers to Fan firmware in the details.

Can some either point me to the proper firmware update link or advise which firmware bundle contains the fan firmware update from the download page ( Firmware - Power Management ...etc for instance) and also to the documented procedure for performing the firmware upgrade.  

Thanks in advance

Ruben

 

3 REPLIES
Jimmy Vance
HPE Pro

Re: ProLiant DL320e Gen8 single system FAN failure causes server to reboot continiously

If you replace hp.com with hpe.com in the link you referenced you can access the advisory.  This advisory is for a DL360 Gen8.  The fimware update is for the iLO

http://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=5177953&docLocale=en_US&docId=emr_na-c03676368-1

What is shown in the IML and iLO logs?

You can download the complete SPP, or create a custom one to just download firmware for your server here
https://spp.hpe.com/custom/#/

If you build a custom bootable ISO that will be used in offline mode, be sure to select at least RHEL 7 as a selected OS. The offline tool requires the firmware files be in Linux RPM format.

From the SPP page, read the FAQ under the help tab

 

 




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Re: ProLiant DL320e Gen8 single system FAN failure causes server to reboot continiously

Hi,

Definitely it needs to change in Fan 1. It is not a situation that can be solved by firmware update.

Fan spare part number   732638-001         SPS-FAN ASSEMBLY v2

BR.

 

Kind Regards,
Erdogan.
I am HPE Employee

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Torsten.
Acclaimed Contributor

Re: ProLiant DL320e Gen8 single system FAN failure causes server to reboot continiously

The fans are not redundant, a failed fan will bring the server down.

see also

https://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=31633&docId=mmr_sf-EN_US000008552&lang=en-us&cc=us&docLocale=en_US

 

The DL320e Gen8 has 4 non-redundant fans, the DL320e Gen8 v2 has 3 fans, also not redundant.


Hope this helps!
Regards
Torsten.

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