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ProLiant DL360 Gen9 Storage Battery Failure Shuts Down Server

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DanielPullen
DanielPullen
Occasional Advisor

‎12-05-2017 07:47 AM

‎12-05-2017 07:47 AM

ProLiant DL360 Gen9 Storage Battery Failure Shuts Down Server

Last night the Smart Storage Battery failed on our Gen9 server which caused an unexpected shutdown. Does anyone know why the battery failing would cause the server to shut down, we have batteries fail in the past and this has not happened.

 

Ideas?

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HPSDMike
HPSDMike
HPE Pro

‎12-05-2017 08:00 AM

‎12-05-2017 08:00 AM

Solution

Re: ProLiant DL360 Gen9 Storage Battery Failure Shuts Down Server

This is not expected behavior so I question if you had other issues occuring at the same time. I'd open a ticket with support and have them go through the logs to see exactly what happened. The server should continue to operate fine with the storage battery down except write cache will be disabled. 

I work for HPE. The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.
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DanielPullen
DanielPullen
Occasional Advisor

‎12-05-2017 08:33 AM

‎12-05-2017 08:33 AM

Re: ProLiant DL360 Gen9 Storage Battery Failure Shuts Down Server

Support ticket logged.

 

Thanks,

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Torsten.
Torsten.
Acclaimed Contributor

‎12-05-2017 11:56 AM - edited ‎12-05-2017 11:57 AM

‎12-05-2017 11:56 AM - edited ‎12-05-2017 11:57 AM

Re: ProLiant DL360 Gen9 Storage Battery Failure Shuts Down Server

First I would update BIOS and ILO to the latest versions.

ILO 2.55

BIOS 2.52

 

You currently have ILO 2.40 and BIOS 2.00


Hope this helps!
Regards
Torsten.

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