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[ProLiant DL360e Gen8] NAND Error

 
Trle94
Occasional Visitor

[ProLiant DL360e Gen8] NAND Error

 Hello everyone,
I am currently having issues with NAND error, currently error i have is: 
Controller firmware revision 2.10.00 NAND read failure: Media is in a WRITE-PROTECTED state

But it shuffles always.. Let me first tell you fully what have i tried doing, so i upgraded iLo to latest version 2.61 and there was error about NAND I did click 'Format Embedded Flash and reset iLO' after reboot it came up working BUT Intelligent Provision was not working still, so I tried updating it on latest version, after update i started seeing again NAND read failure, now I tried several times clicking 'Format Embedded Flash and reset iLO' it didnt work, then after a while i tried also over HPQLOCFG to run 'FormatFlash' script, which did not do anything, I even tried shuting down server and taking out power cords for few minutes and putting them back.

Here is log from script:

Spoiler

<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='Forcing a format of the partition after the iLO reset.'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>


Script succeeded

Any ideas what should I do to get it working again, and solve Intelligent Provision?
Looking forward to your answers!

19 REPLIES 19
Torsten.
Acclaimed Contributor

Re: [ProLiant DL360e Gen8] NAND Error

Click format NAND, then pull the power plugs.

Now check in ILO log if the format was really done.


Hope this helps!
Regards
Torsten.

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Trle94
Occasional Visitor

Re: [ProLiant DL360e Gen8] NAND Error

Hello,
I am getting following error:
1789
04/02/2019 18:09 04/02/2019 18:09 1 Embedded Flash/SD-CARD: Embedded media initialization failed due to media write-verify test failure.
1788
04/02/2019 18:08 04/02/2019 18:08 1 Embedded Flash/SD-CARD: Failed restart..

And in diagnostics it changed to following:

Controller firmware revision 2.10.00 NAND read failure

Then after next only iLo reset it was changed back to:

Controller firmware revision 2.10.00 NAND read failure: Media is in a WRITE-PROTECTED state

Torsten.
Acclaimed Contributor

Re: [ProLiant DL360e Gen8] NAND Error

Unfortunately the NAND is probably permanently damaged.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Trle94
Occasional Visitor

Re: [ProLiant DL360e Gen8] NAND Error

Is there anything else we could try?
Would it work if we put sd card?

Erdogan Temur
HPE Pro

Re: [ProLiant DL360e Gen8] NAND Error

Hi,

You try the following action plan step by step.

• Select the iLO Security Override Switch to ON
• Boot the server using USB SPP with CPxxxxxx.scexe copied to hp\swpackages
• Select Interactive
• CTRL + ALT + D + B + X
• Navigate to mnt/cdrom/hp/swpackages
• Unload HP iLO modüle rmmod hpilo
• sh scxxxxxx.scexe –direct

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_00392fb1f9214da7a5de4cf9a7

If problem persist the replace mainbaord.

 

Kind Regards,
Erdogan.
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Accept or Kudo

Trle94
Occasional Visitor

Re: [ProLiant DL360e Gen8] NAND Error

Hello,
Can I do it over booted OS? I have Centos right now installed, cant i just execute it?

Erdogan Temur
HPE Pro

Re: [ProLiant DL360e Gen8] NAND Error

Hi @Trle94 

It needs to be done by the method suggested above.

Kind Regards,
Erdogan.
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George Vardikos
Frequent Advisor

Re: [ProLiant DL360e Gen8] NAND Error

Hi Erdogan,

In SPP 2018.03 after I select "Interactive" and come up to the language selection, Ctrl+Alt (and D + B + X with the Ctrl+Alt pressed) does not bring anything up. I tried another combination (D + B + G) for another purpose and it works, but I can't seem to be able to get D + B + X working.

Sincerely,
George Vardikos
Torsten.
Acclaimed Contributor

Re: [ProLiant DL360e Gen8] NAND Error

This is disabled for security reasons.

 

To make it work, switch the "ILO security" DIP switch on the systemboard.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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