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ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

MC1903
Regular Advisor

ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

Hello,

Has anyone experienced system failures when upgrading the firmware on a Smart Array 6402 from 1.92 to 2.26C?

I am running the upgrade (CP004869.exe) from within Windows (2000 Server / SP4). The System BIOS is the latest available (P29 - 06/23/2004) and the PSP is version 7.10.

The upgrade starts OK, but fails after 2-3 mins with an " ERROR - ROM Flash failed, rc=55 ". The system then becomes very unresponsive and finally blue screens!

I also tried this on a ML570 G2, it also failed to update & promptly blue screened. The Windows OS installation was so corrupted, it refused to load and I had to run a system erase.

I now notice that the file has been removed from the public web site and has been replaced by an Offline version 2.26B.

I have a case open with HP in the UK, but to date they say they have been unable to reproduce the failure.

I have included the survey.txt & cpqsetup.log files (both zipped) if it helps.

Kind Regards

Martin Cooper
8 REPLIES
Skaria Thomas
Occasional Visitor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

The online upgrade software has had many problems, which is why they took it off the public website. The only way to do currently is to do the off-line method.

I did this recently and can tell you a couple of things:

1. you need SmartStart 6.3 or later but not 7.0.0
2. HP took out the ROM Update utility in version 7.0.0 and now have a separate Firmware maintence CD which you have to buy.

-Skaria
JohnWRuffo
Honored Contributor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

Martin:

I posted earlier about this in:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=653763
and
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=653512

I spoke with HP this morning and they were removing the online version. The engineer recommended I do the off-line flash and re-flash the card with 2.26.

My controller still shows a degraded status and if after tomarrow morning it still shows degraded status with battery charge low, I am going to flash it back to 1.92.

I cannot believe that within 3 minutes time, the batteries can be completely discharged but cannot prove it any other way.
Enjoy!
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Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
MC1903
Regular Advisor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

Skaria/John,

Many thanks for your comments. I thought I was the only one who had been caught out by this.

I have had a call logged with HP (UK) since the 20th July and they still do not seem to *know* about this problem.

They also could not explain why the 2.26c Windows Online upgrade was removed from the public site.

I (mistakenly) thought these updates were properly tested before they got released - However I guess WE ARE the testers.

The question now, is whether HP will admit they had the problem or will they cover it over - I know where my money is !!!

Martin


JohnWRuffo
Honored Contributor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

I checked on the controller we updated this morning and the batteries are charged! (it fully charged overnight).
Yesterday, I used SmartStart 6.40 and did the off-line update and forced the overwrite of the bios to use 2.26 from the diskette.
It did overwite the "on-line" version of the bios and after 24hours the batteries are charged.
Enjoy!
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Do you need help with your HP product?
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Nathan Gervais
Trusted Contributor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

The Smartstart CD and Firmware CDs are now available for download in ISO form :)

http://h18004.www1.hp.com/support/files/server/us/subscription/PSM_subscription.html
Lars Floden
Frequent Advisor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

I have this problem too. Earlier today I tried to upgrade the firmware using the version control agent from SIM. It got through part of the upgrade and just stopped. When I checked on the server I found it just rebooting, it would get to where the indicator bar is all the way across on the W2K screen and reboot again.

It took me a while to find out that the 6.4 CD was the only one with the ROM update. I downloaded the 2.26B version to the disk, but was unable to overwrite the controller.

Do I have to go back to 1.92 and then upgrade?
JohnWRuffo
Honored Contributor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

Lars:

When you use the offline update to "overwite" the broken 2.26 version you need to:

1. Use the update diskette
2. Select Custom
3. Allow Overwrite

Then it will use the version found on the diskette and flash properly.

G'luck! -john
Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
Lars Floden
Frequent Advisor

Re: ProLiant DL380 G3 & Smart Array 6402 (256Mb) - Firmware Upgrade Fails

Thanks John, that worked. But it looks like Windows took a dump. Hopefully a repair will work.