ProLiant DL380 G6 Continually Reboots

[gnostos]

Hello

We have 3 proliant DL380 G6 servers in three node microsoft cluster. Each one of them reboots 3 to 4 times a day unexpectedly. Server characteristics are:

Processor: Intel X5550 2.67 64bit
RAM: 20 GB
OS: Microsoft Windows Server 2008 R2 Enterprise x64 Version, (Build 7600) – HyperV Role ( VM )
ILO Firmware Version 1.79

We have opened ticket in HP. In one of the servers we have changed motherboard with no luck. HP still tries to find out what the problem is.

We have applied last firmware, BIOS updates ( Smart Start 8.30 ).

We even applied the ms hotfix about the ACPI C3 processor state ( KB 975530 )

As you can undertand we have plenty of virtual servers in this cluster and every time a reboot occurs in one of the servers we have loss of service.

Can anyone help with this situation.

Thanks in advance

[TTr]

Unless you got a bad batch of hardware, it is unlikely that all three servers have intermittent hardware failures. Have you looked in the cluster itself? Did you find any events in each server regarding the reboot? Anything in the logs? (hardware, OS, cluster). You need to look further nad find something relating to the reboots.

[gnostos]

We have checked OS, Cluster Logs and there isn't any related event recorded. The reboot occurs suddenly and there is no telling in which of the 3 servers will occur.
Apart from that the only thing that it is the same in all 3 servers is that the last event
Recorded in the system event log is the 'winhttp web proxy auto-discovery service stopped' event. We have disabled this service with no result.

[gnostos]

FollowUp:

We have disabled ASR in all three servers with no results.

Is there any other who had similar situation with the same configuration?

Any info would be helpfull

Thanks again

[Michael Eltiste]

4 of our 11 DL380 G6 Servers are exhibiting this spontaneous reboot behavior.

All are P62 BIOS and 8.60 Firmware.

Ticket still open with HP support.
They replaced the following parts in one of the systems and it hasn't rebooted in the last 48 hours.
2 x 511778-001 AC, hot-plug, 750 W power supply
1 x 496069-001 System I/O board assembly
1 x 496062-001 Power supply backplane

I think this is a fairly widespread problem.

[JKytsi]

How about the ILO driver for windows ? Is it latest. There is an advisory about the ILO fw 1.79 and ASR reboots.

[Michael Eltiste]

Yes, we are on 1.79 iLo. We aren't actually getting ASR's though. We are running Windows 2008 x64 O/S and only get a previous shutdown unexpected message in the system log.

We are getting the same errors in the iLo log that others have noted.

Server power restored.
Server power removed.
Server reset.

This isn't a power problem, we have an enterprise class UPS supporting the entire data center. Two separate power legs delivered to each rack. No power interruptions indicated on other servers in this rack.

[gnostos]

Hello again

We have changed motherboard in two of the three servers and the haven't rebooted in the last 24 hours.

We will wait and see !!!

[John S King]

We have a similar situation with unexpected shutdowns several times a week. 2 dl380 g6 servers with 2008 R2, one local, one remote connected to a san. It's like somebody pulls the plug, there is no memory dump or event log entry or any other rhyme or reason I can see. We have redundant power supplies. we booted with smart start and all hardware diagnostics pass. we have latest firmware and drivers. HP is sending 2 system boards (I hope is the fix). We have to put these machines in production asap so I will be watching this post and respond when we come up with a solution.

[marcus1234]

this is a "known issue"provide the serial number to HP support and they will let you know if it is part of the bad batch...

but if you get event id 57 in windows or in iml log that is another issue


then refer to this
and here you need ilo firmware , and management controller then reboot


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01802766〈=en&cc=us&taskId=101&prodSeriesId=3884113&prodTypeId=15351

enjoy and points would be nice :)