ProLiant DL380 G6 Continually Reboots

[Iain Turnbull]

We had a batch of four of these servers, three of which have gone through this problem - a new mainboard fixed all three.

[TarunJain]

Did any one else tried to change power profile in BIOS?

[marcus1234]

I know i have sorted a few of these issues,

power profile works on some servers only it is part of the issue, chnging it just makes server use a bit more power ( so it is not so enviroment friendly etc...

now heck iml log in ilo look for event id 57


as i mentioned before
this is a "current issue"provide the serial number to HP support and they will let you know if it is part of the "special batch"...

but if you get event id 57 in windows or in iml log that is another issue easily fixed

for that 57 issue refer to this
and here you need ilo firmware , and management controller then reboot

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01802766〈=en&cc=us&taskId=101&prodSeriesId=3884113&prodTypeId=15351

enjoy and points would be nice :)

[marcus1234]

hi
This is how you thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

[Victor Kuznetsov]

mark1234,

Do you know the number of this issue in HP?

Russian support, unfortunately, do not know anything about this issue...

[gnostos]

Hello,

We have changed all three motherboards and the problem still occurs.

HP support in greece does not know anything about this issue yet.

[marcus1234]

if after board replacement ensure you are not using 8 gb ram sticks

if they do not know of fix tell them to escalate immediately, then the solution will be forthcoming :)it is possible level 1 and all level 2 are not aware of fix....

[Runninjock]

I have 47 of these systems. I updated 17 to the latest BIOS (P62). That was a BIG mistake. After doing that, the random reboots started. However, I have now set the boxes power profile to "Maximum Power" and that has stopped the reboots. HP Support said their engineers were aware of the issue and a fix should be issued in the next BIOS update. Just FYI in case that helps anyone else.

[franka]

Has anyone seen this issue with DL380 G6 running Linux?

[marcus1234]

Hmm franka

this is a hardware firmware issue not really Os related


This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33