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ProLiant DL380 G6 Fan failure

 
Crls
Occasional Visitor

ProLiant DL380 G6 Fan failure

Hello everyone,

One of the 6 fans in my ProLiant DL380 G6 server stopped working recently, causing the machine to gracefully shutdown in a few hours, due to insufficient cooling capacity (even though the machine was idle).

I opened the server and swapped around the failing fan, only to find out that it worked flawlessly in other sockets. Conversely, any of the other functional fans that I placed in the socked of the initially failing fan did not work at all, so it seems that it's the socked that is faulty. Also, in the process of performing these tests, the adjacent socket seems to have become faulty as well.

I have visually checked the pins in the connectors and they are fine. Also, I have measured with a multimeter the voltage of the 12V pin in both faulty sockets and it was close to 0V (a few tens of millivolts), whereas the other fuctional sockets showed the expected 12V.

The machine is quite old and I don't have a service contract. It seems to be a motherboard problem, but I am not sure if something can be done to recover (part of) the functionality.

Any comments/suggestions will be much appreciated.

Best regards,

CRLS

 

 

 

 

 

1 REPLY 1
ShruthiSK
HPE Pro

Re: ProLiant DL380 G6 Fan failure

Hi Cris, 

Hope you are fine. 

As per the information shared, it seems like the issue could be due to the fan cage or the systemboard itself. 

I would request you to log a case with HPE support who should be able to further help you out with the information shared. 

I do not think it could be anything else other than the above mentioned hardware components. 

Regards,

Shruthi (HPE Employee)

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