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тАО03-13-2010 07:23 PM
тАО03-13-2010 07:23 PM
ProLiant DL380 G6 becomes unresponsive
I have a system running Windows Server 2003 R2 SP3. This problem I am having is random, it occurs about every week, and sometimes not for months at a time. This system becomes unresponsive to RDP, although I am able to ping the system. A local (directly attached) KVM shows a grey screen. While on the local console, I am able to move the cursor around, but all that is observed is a grey screen traditionally seen behind the control alt delete prompt, seen here http://i42.tinypic.com/346nlld.jpg. The event viewer has a lot (15+) of the same 'warning' entry just before it becomes unresponsive, seen here http://i41.tinypic.com/imq746.jpg. I have found another HP forum entry about the Source: HpCISSs, found here http://tinyurl.com/y8dtpbs. However, it seems to be unrelated as the HP Support Document c00810284 says it "...can be safely ignore", found here http://tinyurl.com/24qlrj.
In the issue's last occurrence, at 6:35 PM, after rebooting rebooting at 7:50 PM and finding all the warning events mentioned above, there was also an Error Event, seen here http://i44.tinypic.com/263jzwh.jpg. The Error event was written post reboot, but you can see in the description it occurred at 6:31:42 PM. I am pretty sure this is related as it occurred ~3min before 6:35 PM (when I became aware of the issue).
A little background, the system runs an application that leverages apache on port 80. I have alerts setup so that if a connection is unable to be established on port 80 for more than 60 seconds, I get an e-mail. This is how I became aware of the issues last occurrence at 6:35 PM.
Any help would be greatly appreciated!
Thanks!
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тАО03-14-2010 11:22 AM
тАО03-14-2010 11:22 AM
Re: ProLiant DL380 G6 becomes unresponsive
For now, based on this, http://tinyurl.com/yz9jez4, I have upgraded the controller's firmware from Version: 1.66 (4 Jun 2009) to Version: 2.74 (8 Jan 2010). The integrated p410i storage controller has already been replaced once because of a different non-related DOA issue last year. If the issue continues, I will have HP send a replacement.
The system is back up and running, however, rebooting was the remedy before the controller's firmware upgrade. That said, I am unsure if the problem is fixed.
Any other ideas?
Thanks!
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тАО07-27-2010 11:25 AM
тАО07-27-2010 11:25 AM
Re: ProLiant DL380 G6 becomes unresponsive
I have the same problem on DL380 G6. I am planning to run a firmware update and was wondering if your issue ever occurred again.
Thanks
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тАО09-19-2010 04:36 AM
тАО09-19-2010 04:36 AM
Re: ProLiant DL380 G6 becomes unresponsive
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тАО10-28-2010 05:43 PM
тАО10-28-2010 05:43 PM
Re: ProLiant DL380 G6 becomes unresponsive
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тАО11-01-2010 02:44 PM
тАО11-01-2010 02:44 PM