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ProLiant DL380 G6 becomes unresponsive

Joey Piccola
Occasional Advisor

ProLiant DL380 G6 becomes unresponsive

Hello,

I have a system running Windows Server 2003 R2 SP3. This problem I am having is random, it occurs about every week, and sometimes not for months at a time. This system becomes unresponsive to RDP, although I am able to ping the system. A local (directly attached) KVM shows a grey screen. While on the local console, I am able to move the cursor around, but all that is observed is a grey screen traditionally seen behind the control alt delete prompt, seen here http://i42.tinypic.com/346nlld.jpg. The event viewer has a lot (15+) of the same 'warning' entry just before it becomes unresponsive, seen here http://i41.tinypic.com/imq746.jpg. I have found another HP forum entry about the Source: HpCISSs, found here http://tinyurl.com/y8dtpbs. However, it seems to be unrelated as the HP Support Document c00810284 says it "...can be safely ignore", found here http://tinyurl.com/24qlrj.

In the issue's last occurrence, at 6:35 PM, after rebooting rebooting at 7:50 PM and finding all the warning events mentioned above, there was also an Error Event, seen here http://i44.tinypic.com/263jzwh.jpg. The Error event was written post reboot, but you can see in the description it occurred at 6:31:42 PM. I am pretty sure this is related as it occurred ~3min before 6:35 PM (when I became aware of the issue).

A little background, the system runs an application that leverages apache on port 80. I have alerts setup so that if a connection is unable to be established on port 80 for more than 60 seconds, I get an e-mail. This is how I became aware of the issues last occurrence at 6:35 PM.

Any help would be greatly appreciated!

Thanks!
5 REPLIES
Joey Piccola
Occasional Advisor

Re: ProLiant DL380 G6 becomes unresponsive

Based on this, found here http://tinyurl.com/yz9jez4.

For now, based on this, http://tinyurl.com/yz9jez4, I have upgraded the controller's firmware from Version: 1.66 (4 Jun 2009) to Version: 2.74 (8 Jan 2010). The integrated p410i storage controller has already been replaced once because of a different non-related DOA issue last year. If the issue continues, I will have HP send a replacement.

The system is back up and running, however, rebooting was the remedy before the controller's firmware upgrade. That said, I am unsure if the problem is fixed.

Any other ideas?

Thanks!
vluu
Frequent Advisor

Re: ProLiant DL380 G6 becomes unresponsive

Hi Joey,

I have the same problem on DL380 G6. I am planning to run a firmware update and was wondering if your issue ever occurred again.

Thanks
Salvatore Guadagno
Occasional Visitor

Re: ProLiant DL380 G6 becomes unresponsive

Hi all! I have the same problem with DL380 G6 and G5 with SUSE 10 sp2. Have you resolved the issue? How? Thanks in advance.
Joey Piccola
Occasional Advisor

Re: ProLiant DL380 G6 becomes unresponsive

The problem was with the storage controller's cache module. Having replaced it 03/19/10, the issue has only happend 2x more. In hopes of remedying these few remaining occurrences, I plan on upgrading the P410i firmware to 3.50 (released 08/19/10). The firmware specifically "Fixed an issue where an OS would hang during heavy IO loads and drive rebuilds.".

Zygmunt Krawczyk
Honored Contributor

Re: ProLiant DL380 G6 becomes unresponsive

Upgrade the P410i to firmware 3.52 released 13 Oct 2010. Upgrade also all SAS HDDs firmware.