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ProLiant DL380 G7 - Lost NICs after Driver-Update

 
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detlver1
Occasional Advisor

ProLiant DL380 G7 - Lost NICs after Driver-Update

 

Hi,

on a ProLiant DL380 G7 i do a driver update for the Broadcom NICs.

HP NC373F and HP NC382i DP.

The OS is Microsoft Server 2008R2.

The old Driverversion is 7.8.6.0   - cp018873.exe

The new Driver will be 7.8.50.0B - cp021772.exe

 

After i do this all Nics are lost. No network connection is possible.

The devicemanager shows this:

nic.JPG

A fallback to the old driver gets no change. I need to restore the Server completely.

Please fix this issue as soon as posibly.

Thanks.

Greetings

Ralf

16 REPLIES 16
scharchouf
Trusted Contributor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

to fix this you need to update your server with SPP:

http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx#tab=TAB1

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details

detlver1
Occasional Advisor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

This bad driver is Part of this SPP.

we deploy the SPP and than we get this error.

after restore we deploy step by step an indentify the NIC driver as the "bad one"

Greetings

Ralf

detlver1
Occasional Advisor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

good morning,

unfortunately the nics are not 10 GgE but1 GbE.

So the driver can't be installed

Greetings

Ralf

Highlighted
scharchouf
Trusted Contributor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

OS is English or German?
you have already uninstalled the old drivers?

it is clear that the concern of pilots, is from a problem of incompatibility
I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details

detlver1
Occasional Advisor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

Hi,

the OS is german, always actual patched. I have deinstalled the driver, but the server looks always like the posted image.

after completly restore i deinstalled the "old" driver version. After installing the new ones, the server will be "lost"

On OS Windows Server 2012, all the drivers from the act. SPP working well.

Thanks for your efforts

greetings

Ralf

scharchouf
Trusted Contributor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

If it's Ok Please mark it as a solution and KUDOS
I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details

detlver1
Occasional Advisor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

but there is no solution on Server 2008

 

scharchouf
Trusted Contributor

Re: ProLiant DL380 G7 - Lost NICs after Driver-Update

I am sure that ther's an issue about configuration or something

 

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details