ProLiant DL380 G7 - Lost NICs after Driver-Update

[detlver1]

Hi,

on a ProLiant DL380 G7 i do a driver update for the Broadcom NICs.

HP NC373F and HP NC382i DP.

The OS is Microsoft Server 2008R2.

The old Driverversion is 7.8.6.0   - cp018873.exe

The new Driver will be 7.8.50.0B - cp021772.exe

After i do this all Nics are lost. No network connection is possible.

The devicemanager shows this:

A fallback to the old driver gets no change. I need to restore the Server completely.

Please fix this issue as soon as posibly.

Thanks.

Greetings

Ralf

[scharchouf]

to fix this you need to update your server with SPP:

http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx#tab=TAB1

[detlver1]

This bad driver is Part of this SPP.

we deploy the SPP and than we get this error.

after restore we deploy step by step an indentify the NIC driver as the "bad one"

Greetings

Ralf

[scharchouf]

Please try this and keep me informed

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=4091432&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_8b01361a9f53485ab7cb43234a%257CswEnvOID%253D4064%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vig...

[detlver1]

good morning,

unfortunately the nics are not 10 GgE but1 GbE.

So the driver can't be installed

Greetings

Ralf

[scharchouf]

OS is English or German?
you have already uninstalled the old drivers?

it is clear that the concern of pilots, is from a problem of incompatibility

[detlver1]

Hi,

the OS is german, always actual patched. I have deinstalled the driver, but the server looks always like the posted image.

after completly restore i deinstalled the "old" driver version. After installing the new ones, the server will be "lost"

On OS Windows Server 2012, all the drivers from the act. SPP working well.

Thanks for your efforts

greetings

Ralf

[scharchouf]

If it's Ok Please mark it as a solution and KUDOS

[detlver1]

but there is no solution on Server 2008

[scharchouf]

I am sure that ther's an issue about configuration or something