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тАО12-16-2019 03:33 PM - last edited on тАО12-18-2019 10:12 PM by Parvez_Admin
тАО12-16-2019 03:33 PM - last edited on тАО12-18-2019 10:12 PM by Parvez_Admin
ProLiant DL380 Gen9 not posting
Company bought a new DL380 to replace a dead server. Arrived today with no visable dammage, internal components are installed correctly, but system will not post. Have tested power supplies with no change.
Power button flashes green for 20-30 seconds, fans spin for half a second, system powers off. No beeps.
I've tried to find LED indicator schematics for Motherboard 775400-001 and 843307-001 with no avail. Where on this motherboard can i find the model number? It's not explicitly clear to me.
I did manage to find LED Indicators for the only other powered LEDs in the system, on the Smart Array P840ar Controller. On the card, LED 3 shows amber and LED 1 shows Green before the system powers off immediantly. The diagram online only gives a seneriao where LED 3 shows Green, not amber. Again, where can I verify the part number for this card in my system?
Any direction to a more comprehensive LED indicator diagram, or propper parts list will be much appreciated.
System: HPE ProLiant DL380
SN: Info Erased
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тАО12-16-2019 09:41 PM
тАО12-16-2019 09:41 PM
Re: ProLiant DL380 Gen9 not posting
Hiя╝МZac
thanks for contacting with HPE via forum.
have you ever tried to excute the minimum configuration of hardwareя╝Мin order to narrow down the suspect hardwareя╝М
and have your collected the AHS log to HPE for further investigation?
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тАО12-18-2019 08:47 AM
тАО12-18-2019 08:47 AM
Re: ProLiant DL380 Gen9 not posting
Thanks for the suggestion.
I'm unable to collect AHS logs because the system doesn't post. ILO is unavalible because the system dosn't stay powered on for more than a few seconds.
I believe the current hardware configuration is the most minimum configuration:
1 - CPU
1 - 16GB SmartMemory RAM
1 - SAS Drive controller
1 - Redundant PSU
I've unpluged fans and HDDs for the sake of testing, as well as periferals.
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тАО12-18-2019 10:10 AM
тАО12-18-2019 10:10 AM
Re: ProLiant DL380 Gen9 not posting
ILO is working as long as the system has power, even if it is powered off.
Did you consider to open a support call?
Hope this helps!
Regards
Torsten.
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