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ProLiant DL380e Gen8 - Critical Temperature Threshold Exceeded (Temperature Sensor 46, Location Stor

 
Lou2k7
Occasional Visitor

ProLiant DL380e Gen8 - Critical Temperature Threshold Exceeded (Temperature Sensor 46, Location Stor

Hello all,

Need help dl380e gen8 giving me some issues. was hoping someone might have an idea. (Since its out of warranty.)

I have DL380e LFF with a 2slot read drive cage. couple times a day it gives me an error and reboots. Critical Temperature Threshold Exceeded (Temperature Sensor 46, Location Storage, Temperature 89C)

Been lookign for a couple months. I can't find anything to tell me where sensor 46 is. I believe is it on the rear facing 2 bay drive cage. If I disconnect the cables going to that circuit board, I no longer get the temp error. But i would like to use these 2 drive slots.

I would buy a new circuit board, but everywhere i can find, it comes int he whole kit. Wanting more then the server is worth. 

Thanks for any help.

Lou

 

2 REPLIES
GordonThree
Occasional Contributor

Re: ProLiant DL380e Gen8 - Critical Temperature Threshold Exceeded (Temperature Sensor 46, Location

ILO will show you where that sensor is, even the free version. Under health, temperature.

I have a DL360e G8 that runs the on board disk controller so hot the machine has even shut down because of it. It's frustrating because I'm not even using the on board controller, instead using a raid card in the expansion bay.

Dunno if that is what's affecting your G8 or not.
Lou2k7
Occasional Visitor

Re: ProLiant DL380e Gen8 - Critical Temperature Threshold Exceeded (Temperature Sensor 46, Location

I have been viewing the system information - temperatures. The sensor # is not list under sensor data. I've cuscored over all the dots on the graph also. None of them lists a sensor 46. Seems to skip the sensors number causing my issue. (below is a copy of my sensor data sensors)

The only place i can find reference is in the Integrated Management Log

196   Environment 12/10/2017 06:40 12/10/2017 06:40 1 Critical Temperature Threshold Exceeded (Temperature Sensor 46, Location Storage, Temperature 89C)

 

I've upgrade to the lastest ILO firmware also and everything else i could find to update. Even swapped power supplies with another server.

E.g. of my sensor data.

31-PCI 3  I/O Board  13  13   OK  51C  Caution: 100C; Critical: N/A 
35-PCI 1 Zone  I/O Board  11  13   OK  29C  Caution: 67C; Critical: 72C 
36-PCI 2 Zone  I/O Board  11  13   OK  31C  Caution: 67C; Critical: 72C 
37-PCI 3 Zone  I/O Board  11  13   OK  30C  Caution: 67C; Critical: 72C 
38-PCI 4 Zone  I/O Board  11  14   OK  25C  Caution: 67C; Critical: 72C 
41-System Board  System  11  14   OK  32C  Caution: 90C; Critical: 95C 
42-System Board  System  10  13   OK  32C  Caution: 90C; Critical: 95C 
43-System Board  System  9  13   OK  33C  Caution: 90C; Critical: 95C 
48-Sys Exhaust  Chassis  12  15   OK  31C  Caution: 90C; Critical: 95C 
49-Sys Exhaust  Chassis  8  14   OK  32C  Caution: 90C; Critical: 95C 
50-System Board  System  11  7   OK  22C  Caution: 60C; Critical: 65C