ProLiant DL380p Gen8 System Power Fault Detected

[STA_Tech]

Hello

We have a ProLiant DL380p Gen8 server, which is powering itself off. The error in the IML is:

System Power Fault Detected (XR: 14 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9C 04 00 01 03 15 00 00 00 00 00 00 00 00 00 00 00 00 00 00)

If we power the server back on, it only runs for a few minutes before shutting off again.

Is anyone able to help with what this means?

The server BIOS was updated to the latest we could find, prior to this issue occurring.

[support_s]

System recommended content:

1. Advisory: HOT FIX: HPE ProLiant DL580 Gen9 - Broadwell based DL580 Gen9 Systems may generate System Power Fault Detected messages

2. Advisory: (Revision) Some ProLiant Servers - System Power Fault with Red Health LED May Be Generated on Some Systems Configured With Intel Xeon E5-2620 V2 Processors and Lower Processor Power States Set

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[Sebasbin]

Hi,

Please perform below steps

1. Update the server with the latest BIOS and all firmware's.
2. Reboot the server and if issue persist you may need to replace the system board .

[STA_Tech]

The BIOS and Firmware were already on the latest revisions we could find.

The workaround of setting the server to High Performance, on the power saving, does seem to have worked. The server has been running without issues for 3 days now.

[STA_Tech]

Seems I spoke too soon, the error returned last night.

We'll look into the replacement system board