ProLiant GL380 G5 Problem

[VladoYo]

I have a ProLiant GL380 G5 server that freezes every once in a while. Has to be manually restated.
No usefull info in windows log files (no error messages).
Firmware updated with Maintenance CD v8.60
System management shows exclamation mark at:
1. Embedded HP NC373i Multifunction Gigabit Server Adapter #2 Port 2
(Enabled, no cable attached, not in use)
2. Embedded NEC98431
(Link status: Failed)

What could cause the problem???

[VladoYo]

Forgot OS:
Windows 2003 R2 Enterprise Edition SP2

[Alborz-Mahmoodi]

Hi,
you know that there are a lot of problem can be maid freezing the server.
you can check the IML log for finding the problem.
I suggest you update the driver with smart start 8.25 .
chech the smart home page and check the hardware if in smart home page ypo cant see the part of server you should change your OS because the controller agent not install and it cause some problem like this.

regard,
if you can resolve your problem with these solution respond me.

I am sorry about my bad english.

[VladoYo]

Yo!
IML shows only problem with network card that is not in use.
A/ Network Adapter Link Down (Slot 0; Port 2)
Beside this, there aro no errors in log files that could indicate what could cause the problem.

P.S. Your English is just fine

[VladoYo]

Data from Win System Log:

Event Type: Error
Event Source: NIC Agents
Event Category: Service
Event ID: 1291
Date: 10/24/2009
Time: 3:44:51 PM
User: N/A
Computer: MyServer
Description:
NIC Agent: Connectivity has been lost for the NIC in slot 0, port 2. [SNMP TRAP: 18012 in CPQNIC.MIB]
Data:
0000: 00 00 06 00 00 00 00 00 ........
0008: 02 00 ..

[TConn]

Maybe a corrupt driver that causes the freeze up?
an you uninstall and reinstall the driver?

[VladoYo]

Driver is updated wit the most recent version.

[Rob Hotter]

Check you version of Storport.sys and upgrade it if necessary. This file has something to do with the way the NC373i HP Virtual bus device functions. After some searching I found this link to a newer Storport.sys file :

http://support.microsoft.com/kb/957910

It'll probably ask yo to reboot once it's installed.

Then try upgrading the NIC software to the latest in Proliant Service Pack v8.30.

Cheers,
Rob

[VladoYo]

Since this is HotFix, not fully tested according to Microsoft, do you know when could we expect SP3 for WinServ2003?

I'll try to get approval to install this HotFix anyway.

[Rob Hotter · Accepted solution]

According to Microsoft they have no plan to release any further Service Packs for Windows Server 2003.

http://www.microsoft.com/windows/lifecycle/servicepacks.mspx

I have had to update Storport.sys before to be able to upgrade my NC373i Virtual Bus driver and then to be able to upgrade the NIC software as well.

The only way i have been able to update to PSP v8.30 was:

1) Upgrade NIC firmware
2) Upgrade Storport.sys and reboot.
3) Updated the to the latest NIC driver in PSP v8.30.

I hope this information may help you solve your issue.