ProLiant ML350 G5 Smart Array controller degraded status?

[shuckie]

Hello everyone

I monitor a Windows Server 2003 Active Directory WAN using Microsoft Operations Manager 2005. I have received a Server Storage Status Warning and checked the HP Insight Manager System Management homepage, which shows a degradation warning. When I click on the link I get the screen shown in the attached screenshot, however the only thing that catches my eye is the "Bad Data: Possible" status under the Accelerator category.

I am not sure what the problem is or how to diagnose/rectify it. Advice would be appreciated.


Thanks!

[KarloChacon]

hi


I recommend you to upload / check Array diagnostic utility, also hp integrated management log

also update Firmware for controller, since you got the initial release..

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121586&swItem=MTX-c2d4c96fd13a459795738e0d2b&prodNameId=3279711&swEnvOID=1005&swLang=8&taskId=135&mode=5

bye

[shuckie]

Hello

Thanks for the advice. I have downloaded the firmware upgrade and will apply this at the end of the day. From where do I download the array diagnostic tool? I have checked HP Insight Diagnostics which currently only offers the option to check the disk drives themselves. How do I check the status of the controller/accelerator and/or clear any bad data stored in the accelerator?

Thanks!

[KarloChacon · Accepted solution]

here some links

driver for you controller too
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121586&prodNameId=3279711&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-479c969d8309425dad50c5cdb5


array diagnostic utility
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121586&prodNameId=3279711&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-3dea01fc876343d8990f65ba44


array configuration utility
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121586&prodNameId=3279711&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-89533079b9d8428996e22f2bee

regards

[shuckie]

Hello again

I installed some of the utilities and rebooted the server, and according to Insight Manager there are now no failed/degraded items.

Thanks for your help!