ProLiant ML350: unexpected freeze and reboot

[kinto]

Hi all,

I'm having trouble with a HP Proliant ML350 G5 just formatted and unexpected reboot.

The configuration is the default with only two new 1TB disks bought from HP seven monthes ago and added in a secondary RAID 1 configuration for the data in addition to a RAID1 of two 256GB HD for the OS.

I've noticed the reboot in this occasions:

1. Moving a big ISO file from the NAS to the server in the secondary RAID1

2. Windows Update synchronization

3. Windows Update installation

Moreover sometimes the system freeze completely.

I've tested the system with software like SuperPI, Prime 95, HeavyLoad for hours monitoring the temperatures and no reboots has never occured.

In the iLO 2 Log I see "Server reset" / "Server power restored" or "Server power removed" / "Server power restored" entries.

In the IML section the last log is from five monthes ago (I attach a screen shot of the logs).

What could be the cause of this reboot and freeze?

What are the tools I can use to test the whole system to obtain a definitely response?

Thank you.

[Suman_1978]

Hi,

Check the Event Logs for any issues related to reboots or freeze.

Some times the Antivirus software or some Drivers may be causing these activities.

If the reboot is happening in those three scenarios, I would recommend to update the following:

iLO 2 Firmware and Drivers.

Smart Array Controller Firmware and its Drivers.

Disable Antivirus while copying big files.

Try the following, hope it fixes.

Thank You!
I am a HP employee
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[kinto]

Thank you Suman for the reply.

The server is just formatted using the orginal HP CD.

I've used the HP Proliant Support Pack (HP_Service_Pack_for_ProLiant_2014.09.0_792934_001_spp_2014.09.0-SPP2014090.2014_0827.10) to upgrade the system driver/firmware.

I ha no anivirus on the system.

Now I have the SmartStart (smartstart-8.30-0-x64) CD too.

What is the best procedure to format and upgrade the firmwares/drivers for this system?

[Suman_1978]

Hi,

What is the best procedure to format and upgrade the firmwares/drivers for this system?

1. Boot from the SmartStart CD or ISO image.

2. Create Raid using Array Configuration Utility.

3. Install OS with help of SmartStart CD.

4. Update Drivers using ProLiant Support Pack.

5. Update Firmware using Firmware Maintenance CD.

Thank You!
I am a HP employee
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[kinto]

Thank you again Suman.

I checked the Firmware Maintenance CD on this page: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=mmr_kc-0121805.

I noticed that after the 10.10 version is recomended to use the HP SPP.

I found it here: http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=2014.06.0

2014.09.0 version is not compatible with the G5 servers.

Can I use HP SPP instead of the Firmware Mainenance CD?

[Suman_1978]

Hi,

Yes, you may use SPP instead of Firmware CD.

Use a compatible SPP for this server.

Thank You!
I am a HP employee.

Useful Links for ProLiant Servers