ProLiant ML350p Gen8 server ambient temperature sensor problem

[urosg]

Hi,

I got the server and when I boot it up in the POST process there is the Intel ambient temperature sensor readout which shows -1°C constantly also when I look it up via ILO4 it shows this constantly.

How to check/repair this sensor?

Thank you!

Re, Uros

[scharchouf]

need AHS log to give you the best responses :)

[urosg]

Please see attached the AHS log.

Hope it helps.

Thanks!

[scharchouf]

there are many agent not installed on your server, please update it using the full ISO of HP Service Pack for ProLiant (SPP) Version 2014.02.0 :

http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx

when done send me again a new AHS

[Jimmy Vance]

---

scharchouf wrote:

there are many agent not installed on your server, please update it using the full ISO of HP Service Pack for ProLiant (SPP) Version 2014.02.0 :

http://h17007.www1.hp.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx

 when done send me again a new AHS

---

The ambient sensor requires no drivers or agents to function. There is a problem with the sensor, the system board, or the firmware

[Torsten.]

But ASAIR this sensor is not on the system board, but somewhere on the front panel.

Ask the official HP support for support.

[scharchouf]

you're right, except that the concern of the sensors apart I found that a lot of agents are not installed as the PMC is not touve type of OS installed.

so I asked an update with the latest SPP for the server to full up to date (Drivers & Firmware)

[urosg]

Hi,

I updated the firmwares which were detected as older versions, but didn't help.

I have looked around the case of the server and I suspect the sensor to be installed in the left (looking toward the server) rack handle.

I guess it could be faulty.

But never the less please see attached the new log / BTW: there is no OS installed yet on the server.

RE, Uros

[Oscar A. Perez]

On ML servers, the ambient sensor is usually a Diode that is located on the front of the chassis and a cable with two wires (red and white) connects this diode to the system board.  Check the cable. Try disconnecting it and see if you get a diferent reading.

[scharchouf]

Hi,

the second AHS have only one bootlog with baseline of server status

Please when you download AHS from server choose all dates